Are you looking for more? Find it here. At Wells Fargo, we believe that a meaningful career is much more than just a job. It's about finding all the elements that help you thrive, in one place. #LivingTheWellLife means you're supported in life, not just work. It means having a competitive salary, a robust benefits package, and programs to support your work-life balance and well-being. It means being rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we're recognized for it! Wells Fargo ranked No. 1 on the 2025 LinkedIn Top Companies in Financial Services list-recognized as the best place to grow your career in the industry! in the U.S.
About this Role
Wells Fargo is seeking a Merchant Call Center Sales Specialist to join our Merchant Services team within Consumer Lending. In this role, you will help business customers adopt modern, secure payment-processing solutions that enable them to grow and operate efficiently.
If you thrive in a sales-driven contact center environment, enjoy helping business owners succeed, and want to build a career in the fast-growing electronic payments industry, this role is an excellent fit.
Learn more about our career areas at wellsfargo.com
In this role, you will:
- Deliver a full suite of electronic payment processing solutions, including Point-of-Sale (POS) systems, ecommerce gateways, and mobile payment tools.
- Engage prospective customers using pre-qualified, pre-established inbound leads from multiple channels.
- Assess business needs and create customized merchant services proposals that align with their payment acceptance and security requirements.
- Provide education on processing compliance, fraud prevention, and secure payments.
- Manage the customer relationship from initial conversation through application, onboarding, and activation.
- Partner across Wells Fargo, including Merchant Services teams and lines of business, to ensure a seamless customer experience.
- Offer telephone support to customers and prospects contacting the Merchant Services Call Center.
- Assist with account setup across multiple front-end and back-end platforms for a variety of industries.
- Navigate multiple systems and tools to resolve inquiries related to interchange, funding, billing, and general electronic payments operations.
- Support all inbound customer and prospect calls while meeting defined sales metrics and service expectations.
Training & Development:
We provide a structured, comprehensive training program that includes:
- 3 weeks of classroom training
- On-the-job learning
- Side-by-side mentorship
Training hours: Monday-Friday, 8:00 AM - 5:00 PM CST. Attendance is required for the full training period.
Required Qualifications:
- 2+ years of Merchant Services or Contact Center Sales experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
- Experience in call center sales, financial services, or product/service-based sales
- Call center, Merchant Services or payments industry experience
- Outbound or pipeline management experience
- Bilingual skills
- Experience supporting inbound customer service calls
- Knowledge of financial document processing, regulatory disclosures, and compliance
- Strong problem-solving and needs-assessment skills
- Excellent verbal and written communication
- Proficiency navigating multiple systems, CRM tools and Microsoft Office
- Ability to meet production goals, sales targets, deadlines, and KPIs
Job Expectations:
- Ability to work between 8:00 AM - 8:00 PM CST, Monday-Friday
- Hybrid schedule: Remote Monday & Friday; In-office Tuesday-Thursday
- This position is not eligible for visa sponsorship
Location:
Irving, Texas
Wells Fargo Compensation & Benefits Highlights
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Healthcare Strength — Health coverage begins on day 1 with medical, dental, and vision, and includes mental health, prescription drugs, and preventive care often covered at 100% in-network. Well-being resources such as 24-hour clinical support and an Employee Assistance Program add to the breadth.
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Parental & Family Support — Paid parental leave provides up to 16 weeks for a primary caregiver (4 weeks for non-primary) alongside fertility benefits and up to a $35,000 lifetime reimbursement for adoption, surrogacy, and donor expenses. Backup child and adult care further supports family needs.
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Retirement Support — Retirement benefits feature a 401(k) with company matching contributions up to 6% of eligible pay. An employee stock purchase plan adds another avenue for long-term savings.
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What We Do
Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.2 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. Our technology professionals drive innovation, information security, and big data analytics while maintaining a network that handles more than 12 billion customer interactions a year. Join us! Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it — Wells Fargo continues to rank on the LinkedIn Top Companies lists of best workplaces “to grow your career.” All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. © 2026 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.
Why Work With Us
We're known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. Wells Fargo continues to rank on the LinkedIn Top Companies lists of best workplaces “to grow your career.”
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