[Merchandise Operations Coordinator - Receiving] Our Authentication Centers (warehouses) are where the magic happens! Our facilities are located in New Jersey and Arizona, where we've created The Art & Science of Real — combining the knowledge of hundreds of luxury experts with cutting-edge, proprietary technology. As consigned goods travel into our facilities, the team processes, authenticates, and photographs each item in preparation for listing to our website. As a Merchandising Operations Coordinator, you will oversee all merchandise inquiries and all inventory within cross functional departments. If you are a self-motivated individual who thrives in a fast-paced, production-driven environment, this could be the perfect match!What You Get To Do Everyday
Oversee CS/CR and merchandising inquire
Prioritize and answer inquiries in a timely fashion meeting all SLAs
Assign authentication inquiries to the proper point of contact
Manage and organize authentication Zendesk inbox
Track post corrections found from inquiries
Ensure both queues meet expected SLA
Track and update internal exceptions
Support inventory management for inbound operation
Assist department in maintaining FIFO/SLA
Collaborate with internal departments to resolve exception and operational issues that affect operations
Surface risks and opportunities to operation processes
Support strategic initiative projects
Minimum Requirements:
Proven ability to excel in a high-volume, repetitive, quota-driven environment
Self-motivation and a drive to achieve results
Exceptional attention to detail and organization skills
Adaptability and openness to change
Ability to lift and move up to 25 pounds (moving and sorting product, etc.)
Ability to stand for up to 8 hours at a time
Ability to read and write in English
Preferred Requirements:
1+ year of experience working in a warehouse production environment
Proficiency with Mac OS and Google Suite
$50 in monthly food credits to apply to snacks and meals that are available for purchase on site
Employee Stock Purchase Plan
401K with Company Match
Medical, Dental & Vision Insurance
Paid parental leave
9 Paid Company Holidays
18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)
State of the art, climate-controlled warehouse facility
Find out more about our Benefits here.
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Top Skills
What We Do
The RealReal is the world’s largest online marketplace for authenticated luxury retail. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have 150+ in-house gemologists, horologists and brand authenticators who inspect thousands of items each day.
Why Work With Us
We are looking for smart and talented people who are creative, enjoy working in a fast-paced environment, and want to be part of a team that is reinventing the digital marketplace as you know it!
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