Department/Location:
310 – Membership/National Headquarters
Job Title:
Membership Specialist
Reports to:
Membership Manager
Salary Grade:
ý – Grade 8
($16.93 - $26.30/hour)
Type of position:
ý Full-time o Part-time
Minimum Hours: 40/week
o Exempt ý Nonexempt
Job Summary: The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
To establish and maintain records in the Membership Data BaseEssential Functions:
- Input miscellaneous data into database (address changes, unclaimed addresses, deceased members)
- Compare data with source documents and/or re-enter data in verification format to detect errors
- Compile, sort and verify accuracy of data before entering
- Issue membership cards, change passwords, provide fraternal officers access to website, navigate Department and Chapter webmasters through the Membership Portal
- Evaluate information to determine compliance with standards, using relevant information and individual judgment to determine whether events or processes comply with the National Constitution Bylaws and Regulations
- Perform complex phases of data entry (entering money, transferring members, corrections)
- Answer inbound calls and assist callers with inquires
- Provide personalized customer service of the highest level
- Take appropriate action based on needs of the callers (processing and faxing paperwork, credit card issues; communicating with other departments)
- Effectively communicate with members via email
- Additional duties as directed by the Membership Manager
Essential Skills and Experience:
- Basic knowledge of Microsoft Office applications (Word, Excel, Outlook)
- Ability to type accurately at a speed of 55 wpm
- Data entry experience required
- Excellent aptitude for numbers
- Excellent telephone etiquette
- Must be versatile
- High School diploma or equivalent
Degree of Supervision:
- No Supervisory Responsibilities
Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Physical Demands: Job requires sitting up to eight hours a day and standing two to four hours a day. Body movement primarily in hand and arm functions associated with normal office activities. Hand and eye coordination, and hand dexterity is required for handwriting and keyboarding over prolonged periods of time. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. This position requires occasional lifting and/or carrying of no more than 25 pounds, and bending, squatting pushing and pulling.
- Work Environment: The noise level in the work environment is usually minimal.
Skills Required
- Basic knowledge of Microsoft Office applications, including Word, Excel, and Outlook
- Typing speed of 55 words per minute with accuracy
- Data entry experience
- Excellent aptitude for numbers
- Excellent telephone etiquette
- Versatility and ability to handle varied duties
- High school diploma or equivalent
What We Do
DAV (Disabled American Veterans) is a leading nonprofit that provides a lifetime of support for veterans of all generations and their families. Every year, we help more than 1 million veterans in positive, life-changing ways by helping them access benefits they earned, like healthcare, education and disability, and connecting them to meaningful employment opportunities. We are committed to ensuring that the men and women who stood up for America have the tools, resources and opportunities they need to competitively enter the job market and secure meaningful employment. DAV recognizes the value, talent, education and work ethics that veterans add to the workforce. Through our partnership with RecruitMilitary, DAV sponsors career fairs, including virtual events, to connect veterans with employers nationwide who are committed to hiring them. DAV is the nation’s most resourceful veterans service organization, keeping the promise to support America’s veterans. Learn more at www.DAV.org.
.png)
