Membership Services Representative

GENERAL STATEMENT

Under the general supervision and direction of the Assistant Director, Membership & Wellness, the Membership Services Representative is the front-line staff and interacts daily with facility patrons and program participants, primarily regarding membership interest and sales. The student assistant is exposed to and must be able to handle a wide variety of people and personalities.

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.

1. Greet and welcome all visitors of the department with courtesy and develop relationships that ensure member retention and satisfaction.

1. Explain membership benefits and assist constituents in registering for programs by performing a variety of transactions to maintain member records, program registration, cash receipts, credits, and financial assistance.

1. Exhibits front end knowledge of registration and membership software, and troubleshoots when member access is denied, or when software fails to allow member access.

1. Develop and implement marketing strategies to increase awareness and interest in the annual Owen’s Condition for Tuition Challenge. Actively engage with potential participants to encourage sign-ups. Provide ongoing support and motivation to participants to ensure high levels of engagement and completion of the challenge.

1. Provides tours for potential members and establishes the benefits of participating in the departments’ activities that meet individual needs.

1. Assists in emergency evacuations and acts as the front-line contact to campus police in case of a member or campus emergency.

1. Provides formal presentations to a variety of campus groups and organizations to educate the campus about ASI Recreation.

1. Embodies ASI Recreation’s mission and demonstrates it daily.

1. Performs opening and closing duties of the Membership Services Desk, as well as securing equipment and cash bags.

1. Answers phone and assist with questions and concerns about membership, as well as all programs    and features related to the facility.

1. Identifies, researches, and resolves member issues.

1. Perform light-duty cleaning such as vacuuming and dusting.

1. Other duties as assigned, reasonably within the scope of the job.

MINIMUM QUALIFICATIONS

Education and/or Experience

Minimum or no previous experience required. Previous experience in customer service preferred. Previous cash register experience and knowledge of computer programs preferred. Recreation Administration, Kinesiology, and Health Services majors are preferred. Must be a current and active CSULB student enrolled in a minimum of 6 units.

Knowledge and Abilities

Successful candidate will possess knowledge of recreation and wellness activities and the ability to connect well with constituents. Must be willing to work with an ethnically and culturally diverse group of student staff and volunteers. Exceptional customer skills, dependability and punctuality are a must. Must possess enhanced leadership skills and be able to work in a diverse environment. The position requires that the incumbent be patient, trustworthy, dedicated, responsive to member needs, and outgoing. The employee must have strong customer service skills, be adaptable to last-minute changes, and have the ability to work effectively with a wide variety of people and personalities.

OTHER QUALIFICATIONS

Schedule

This position is an annual, year-round position that works through the winter & summer academic breaks. The work schedule generally follows SRWC business hours. Shift schedule is to be determined based on departmental needs and will include early mornings, late evenings and weekends. Scheduled hours may fluctuate depending on departmental needs. Must provide a minimum availability of 8 hours per week with the flexibility to cover up to 20 hours per week as needed. 

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, walk and talk, or hear. The employee is regularly required to use hands to utilize computer keyboard, operate cash registers, troubleshoot equipment, etc. The employee is occasionally required to sit at a desk; reach with hands and arms to store and retrieve supplies; and stoop, kneel, crouch, or crawl.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions, and vibrations resulting from loud noises from programs, equipment, and classes. 

Note: This is a union position. Please contact Human Resources with questions.