WHOOP is hiring an Membership Services Enablement Specialist to design and operationalize how member support is delivered through AI systems. In this role, you will translate internal policies and support frameworks into scalable AI-driven workflows, ensuring members receive accurate, consistent, and empathetic support.
You will play a critical role in shaping the effectiveness of WHOOP AI by continuously improving how it interprets, routes, and resolves member needs.
RESPONSIBILITIES:
- Design and structure end-to-end member support scenarios, defining inputs, decision logic, and resolution pathways
- Build and implement AI workflows, including agents, prompts, and system logic within AI tools
- Translate internal policies and guidelines into clear, actionable logic that AI systems can reliably execute
- Develop routing and triage frameworks to determine when cases are resolved by AI versus escalated to human support
- Create scalable response frameworks that ensure communication is clear, consistent, and aligned with WHOOP member experience standards
- Test, validate, and continuously improve AI behavior by analyzing performance data and feedback, identifying gaps, and iterating on workflows
- Partner cross-functionally with multiple teams to ensure solutions are accurate, effective, and aligned
- Contribute to the evolution of internal documentation and systems of truth by identifying opportunities for standardization and improvement
QUALIFICATIONS
- Strong written communication skills with the ability to translate complex processes into clear, structured logic
- High attention to detail with a proactive, problem-solving mindset and a focus on continuous improvement
- Experience working with AI systems, automation tools, or workflow design
- Ability to analyze performance data and feedback to generate actionable insights and improvements
- Proven ability to collaborate effectively across teams in a fast-paced, evolving environment
- Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions
What the Team is Saying
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WHOOP Compensation & Benefits Highlights
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Wellbeing & Lifestyle Benefits — Wellness support includes a stipend and a complimentary WHOOP membership to use and gift, aligning perks with the company’s health focus. Feedback suggests these lifestyle benefits are a meaningful part of total rewards.
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Healthcare Strength — Core coverage spans medical, dental, vision, mental health services, and life and disability insurance. This breadth indicates a comprehensive health safety net.
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Equity Value & Accessibility — Total rewards commonly include stock options or equity participation, positioning ownership as part of compensation. Feedback suggests equity is viewed as a valuable component of the package.
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What We Do
At WHOOP, we’re on a mission to unlock human performance. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. Our wearable device and performance optimization platform has been adopted by many of the world's greatest athletes and consumers alike.
Why Work With Us
At WHOOP, we’re focused on building an inclusive and equitable team with a strong sense of belonging for everyone—increasing representation in every way as our team grows. We believe that our differences are our source of strength—so much so it’s one of our core values.
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