The nonprofit YMCA of Western North Carolina strengthens local communities through youth development, healthy living, and social responsibility. Founded in 1889, we engage more than 100,000 people – regardless of age, income, or background – to nurture the potential of children and teens, improve the region’s health and well-being, and provide opportunities to give back and support the community. We do this through seven YMCAs, dozens of program sites, and YMCA Camp Watia. As the state’s largest provider of licensed school-age childcare, we give more than 1,000 children a day the opportunity to learn, grow, and thrive. We are made up of people of all ages, from all backgrounds, working side by side to ensure that everyone can reach their full potential with dignity. Thus, we are “For All”. Our core values are caring, honesty, respect, and responsibility, and they guide everything we do. We are committed to being an organization that exposes and addresses social constraints that limit and/or negatively affect all humans from all walks of life. We recruit staff who are passionate about giving back to the community, helping people, and upholding our core values. For more information, please visit ymcawnc.org.
ABOUT THE ROLEThe Membership Representative Lead is a critical and highly visible position providing exceptional customer service to our community. In this role, you will develop strong and supportive relationships focusing on the needs of the member and center.
ESSENTIAL FUNCTIONS- Welcomes and greets all community members as they enter our facilities.
- Creates excellent member experiences through engaging conversations and connecting them to membership benefits and programs.
- Processes membership and program registrations, keeping a focus on correct standards.
- Provides highly engaged facility tours that highlight the benefits of a Y membership and our non-profit work in the community.
- Offers excellent communication in person, over the phone, and through email, answering community member questions.
- Helps train new Membership Representatives and implements our new Membership Standard Operating Procedures and training.
- Supports Association initiatives around membership prospecting and sales.
- Supports the Membership Department on higher-level initiatives, including creating department schedules, flyers, prospect management, tour tracking, and more.
- Serves as Leader/Manager on Duty for the center as needed.
- Supports open shifts and weekend shifts in times of need.
- Creates and collects social media content to drive member success stories.
- Supports the Membership Director by assisting or leading the following tasks:
- Monthly Staff Schedule
- Community Outreach Events
- Member Appreciation Days and Visit Drivers
- Web Lead Follow Up
- Financial Assistance / Scholarship Tracking
- Facility Rental Program
- Staff Appreciation
- Membership Supply / Stocking
ABOUT YOU
Qualifications- Must be 18 years or older.
- A minimum of one year or more experience relating to customer service preferred.
- Must be able to work a flexible schedule to meet the needs of the position, including nights and weekends.
- Ability to answer phones and use multiple computer software systems
- A high degree of human relations skills: Ability to effectively communicate and manage information to peers, staff, and volunteers
- Team player that works well with others
PHYSICAL ASPECTS OF THE JOB
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to clearly see, hear, and speak.
- Must be able to bend, stand, stoop, and walk.
- Ability to constantly and quickly move to various locations in and around the entire facility
- Must be able to comprehend and communicate written and verbal instructions
FULL-TIME BENEFITS
Full-time employees receive medical, dental and vision insurance, group life insurance and long-term disability paid by the Y; short-term disability, term life insurance and dependent life insurance is available for purchase; generous paid time off, retirement plan with employer contribution of 12% of salary (subject to eligibility requirements), free YMCA membership, free afterschool childcare and summer day camp and program discounts.
The YMCA of Western North Carolina is committed to equal opportunity in terms and conditions of employment for all employees and job applicants without regard to race, color, faith, gender, pregnancy, national origin, age, disability, sexual orientation, gender identity, veteran status, citizenship status, genetic information, gender expression, or any other characteristic protected by applicable law, except where a bona fide occupational qualification applies.
Skills Required
- Must be at least 18 years old
- One or more years of customer service experience
- Flexible availability, including nights and weekends
- Ability to answer phones and use multiple computer software systems
- Strong human relations and communication skills
- Ability to work effectively with peers, staff, volunteers, and teams
- Ability to stand, bend, stoop, walk, and move quickly throughout the facility
- Ability to clearly see, hear, speak, and comprehend written and verbal instructions
What We Do
The YMCA of Western North Carolina is a local nonprofit dedicated to youth development, healthy living, and social responsibility. Its mission is to put Christian principles into practice through programs that build healthy spirit, mind, and body for all. The organization operates seven fitness centers, an overnight camp, and is one of the state's largest providers of licensed school-age childcare.
