The YMCA of Orange County is a leading non-profit organization dedicated to strengthening communities through youth development, healthy living, and social responsibility. We are actively seeking a highly engaged, intentional, and service-oriented individual for a part-time Membership Program Lead position.
This role is a meaningful opportunity to directly impact the lives of the communities we serve by fostering genuine connections, practicing exceptional hospitality, and helping create a safe, positive, and enriching environment for children and families. The Membership Program Director is responsible for ensuring excellence in member experience, staff leadership, operational effectiveness, and branch engagement. This individual plays a key role in creating a welcoming, member-focused environment that supports membership growth, retention, and meaningful connections within the YMCA community.
Location: Laguna Niguel
Work Schedule & Availability: This role averages 29-34 hours per week. Schedule may vary based on program or business needs.
Purpose and Impact:
- Be a Leader:
- Serve as a key contact for branch communications and member services while delivering a welcoming YMCA experience.
- Support Member Engagement:
- Assist with member recruitment, appreciation events, and building positive relationships with members and guests.
- Drive Operational Excellence:
- Support program tracking and reporting systems, including YCRM, third-party billing, collections, and audit reporting.
- Ensure Compliance & Accountability:
- Assist with branch software compliance, staff training, and adherence to accounting controls, policies, and procedures.
- Support Operational Effectiveness:
- Work scheduled shifts at the Welcome Center and contribute to a positive member experience and overall branch effectiveness.
- Job description will be provided during interview.
Minimum Qualifications:
- Minimum Age: 18 years old
- Experience & Skills:
- 1+ years of related experience and supervision required.
- Preferred work experience in Membership or Sales role.
- Experience in customer service preferred.
- Excellent communication and organization skills.
- First Aid and CPR certifications required (training provided and paid for by the YMCA).
Benefits & Perks: Invested in You
- FREE YMCA Membership, Classes, and Pool Access.
- FREE Virtual Health Care Solutions (Teledoc).
- Program Discounts.
- Retirement Fund
- Paid Sick Time.
Learn more about the YMCA and opportunities at: www.ymcaoc.org/careers
Once a conditional offer is made, candidates will be subject to criminal background check, drug screen, and will be asked to provide criminal history. Criminal history will be analyzed on a case by case basis as it related to the position. YMCA of Orange County participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Skills Required
- Minimum age of 18 years
- At least 1 year of related experience
- At least 1 year of supervisory experience
- First Aid certification
- CPR certification
- Membership or sales experience
- Customer service experience
- Excellent communication skills
- Strong organizational skills
What We Do
The YMCA of Orange County is a nonprofit organization dedicated to strengthening communities through programs focused on youth development, healthy living, and social responsibility, aiming to build a healthy spirit, mind, and body for all.
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