The Role
Support association membership lifecycle: research and recruit prospective members, manage recruitment pipeline and outreach campaigns, onboard and engage members, support volunteer and board relations, track results, and maintain AMS records to meet revenue goals.
Summary Generated by Built In
Smithbucklin, a 650-person, employee-owned professional services company with more than 70 years of success serving the association market, with primary offices in Chicago and Washington, D.C., is looking for a Senior Associate to join our Association Management unit in our Chicago office or Washington, DC office.
The Membership and Operations Sr. Associate/Coordinator plays an integral role in supporting and guiding the nonprofit volunteers and members from our client organizations.
At Smithbucklin, we embody a culture driven by optimism, ambition, expertise, and thoughtfulness, where every team member is empowered to exceed expectations and deliver exceptional results for our clients. Join us in shaping the future of association management, where our values serve as the cornerstone of our success.
What You Will Do:
Member Recruitment Research
- Review rosters/directories of adjacent industry associations and buying groups
- Scour supplier websites/networks for distributor prospects
- Scour distributor websites/networks for supplier prospects
- Conduct web searches for distributors, prioritizing underrepresented states/provinces/regions
- Conduct targeted searches in D&B Hoovers
- Read industry publications and make note of:
- New entrants
- Announced mergers/acquisitions
- Executive transitions
Member Recruitment Outreach
- Grow and maintain recruitment pipeline document
- Track progress and results
- Recommend and implement process improvements
- Conduct direct outreach via email and phone to prospective members
- Design and execute recruitment campaigns in collaboration with marketing team
- Recommend lead gen opportunities to attract new members
- Review new member applications and add new records to AMS
Member Relations
- Schedule on-boarding calls with all new members
- Participate in meetings of Board of Directors, Member Engagement Committee
- Build relationships with key volunteers
- Develop and manage a referral program
This Role Might Be for You If You…
- Follow-up on discussions quickly, accurately, and completely
- Have successfully achieved B2B and/or non-profit sales goals
- Understand and can clearly communicate a non-profit membership value proposition
- Manage a sales pipeline with ruthless attention to detail
- Stay laser-focused on hitting revenue targets
- Collaborate and communicate effectively with a cross-functional team
- Are proficient with:
- LinkedIn Sales Navigator
- Microsoft 365, especially Outlook, Teams, and Excel
- AMS (association management system)
- D&B Hoovers
Basic Qualifications:
- Bachelor's degree from an accredited four-year institution preferred
- 1-3 years of relevant professional experience
Where Do You Fit?
Whether you are just beginning your career or are a mid- or senior-level professional, working at Smithbucklin will offer you countless opportunities to develop transferable skills, acquire meaningful knowledge and gain rich experiences at an accelerated pace. By working collaboratively with smart, ambitious, multi-talented, genuine and hardworking colleagues, you will build meaningful, deep and enduring relationships that will serve you well throughout your career, regardless of your chosen path. In addition, as a 100 percent employee-owned company, Smithbucklin offers all of our people - regardless of position or compensation - an equal chance to experience the fulfillment and reap the benefits of ownership. As owners, our employees control the destiny of Smithbucklin and are unified in the goal of building a great, enduring company.
Whether you are just beginning your career or are a mid- or senior-level professional, working at Smithbucklin will offer you countless opportunities to develop transferable skills, acquire meaningful knowledge and gain rich experiences at an accelerated pace. By working collaboratively with smart, ambitious, multi-talented, genuine and hardworking colleagues, you will build meaningful, deep and enduring relationships that will serve you well throughout your career, regardless of your chosen path. In addition, as a 100 percent employee-owned company, Smithbucklin offers all of our people - regardless of position or compensation - an equal chance to experience the fulfillment and reap the benefits of ownership. As owners, our employees control the destiny of Smithbucklin and are unified in the goal of building a great, enduring company.
Smithbucklin is a hybrid work environment with in-office days established as Monday, Tuesday, and Thursday. Employees will work a standard 40-hour week, with the possibility of additional hours based on project deadlines. The expected pay for this role is $57,000.
Smithbucklin considers several factors when determining compensation, including a candidate's recent coursework, training, experience, and certifications, among other considerations.
Smithbucklin considers several factors when determining compensation, including a candidate's recent coursework, training, experience, and certifications, among other considerations.
Equal Employment Opportunity
At Smithbucklin, Equal Employment Opportunity is our commitment and goal. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other protected status designated by federal, state or local law. Applicants are encouraged to confidentially self-identify when applying. Employment is contingent upon successful completion of a reference and background investigation based on position.
At Smithbucklin, Equal Employment Opportunity is our commitment and goal. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other protected status designated by federal, state or local law. Applicants are encouraged to confidentially self-identify when applying. Employment is contingent upon successful completion of a reference and background investigation based on position.
Smithbucklin will not sponsor applicants for work visas and as a precondition of employment. You must be authorized to work in the United States permanently.
Skills Required
- Bachelor's degree from an accredited four-year institution
- 1-3 years of relevant professional experience
- Proven B2B and/or nonprofit sales experience with track record of meeting goals
- Proficiency with LinkedIn Sales Navigator
- Proficiency with Microsoft 365 (Outlook, Teams, Excel)
- Experience using an AMS (association management system)
- Experience with D&B Hoovers
- Authorized to work in the United States permanently (employer will not sponsor visas)
- Ability to work in Chicago or Washington, DC office on a hybrid schedule (Mon, Tue, Thu)
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The Company
