Smithbucklin

Membership & Operations Senior Associate

Posted 22 Hours Ago

Be an Early Applicant

Washington, DC, USA

In-Office

55K-55K Annually

Junior

Other

The Role

The Senior Associate supports nonprofit volunteers and members by managing member relationships, database maintenance, and administrative tasks, ensuring smooth operations and communication.

Summary Generated by Built In

Smithbucklin, a 650-person, employee-owned professional services company with more than 70 years of success serving the association market, with primary offices in Chicago and Washington, D.C., is looking for a Membership & Operations Senior Associate to join our Association Management unit in our Washington DC office.

The Senior Associate plays an integral role in supporting and guiding the nonprofit volunteers and members from our client organizations.

At Smithbucklin, we embody a culture driven by optimism, ambition, expertise, and thoughtfulness, where every team member is empowered to exceed expectations and deliver exceptional results for our clients. Join us in shaping the future of association management, where our values serve as the cornerstone of our success.

What You Will Do:

Build and sustain strong member relations through attentive detail in handling member requests and volunteer interaction
Provide administrative and project support to the client and staff team, including database maintenance and reporting
Serve as staff liaison to client member committees
Enter and updates records, manage committee rosters, and maintain data accuracy in the database
Maintain and update areas of the association website with current information, benefits, member programs, etc.
Assist with the preparation of conferences, board meetings and seminars
Maintain and update internal operations and organizational documents

This Role Might Be for You If You…

You have demonstrated exceptional customer service skills
You exhibit strong written and verbal communication skills, with excellent attention to detail
You have strong skills in time management and organization
You display the ability to work independently and as part of a team

Basic Qualifications:

Bachelor’s degree or equivalent experience
2-3 years of relevant professional experience, to include customer service and/or administrative support experience
Proficiency with basic computer programming, including the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Ability to travel 5% of the time

Preferred Qualifications:

Practical agency or nonprofit experience is a plus
Previous experience with board and committee management is a plus
Database management experience is a plus

Where Do You Fit?
Whether you are just beginning your career or are a mid- or senior-level professional, working at Smithbucklin will offer you countless opportunities to develop transferable skills, acquire meaningful knowledge and gain rich experiences at an accelerated pace. By working collaboratively with smart, ambitious, multi-talented, genuine and hardworking colleagues, you will build meaningful, deep and enduring relationships that will serve you well throughout your career, regardless of your chosen path. In addition, as a 100 percent employee-owned company, Smithbucklin offers all of our people - regardless of position or compensation - an equal chance to experience the fulfillment and reap the benefits of ownership. As owners, our employees control the destiny of Smithbucklin and are unified in the goal of building a great, enduring company.

Smithbucklin is a hybrid work environment with in-office days established as Monday, Tuesday, and Thursday. Employees will work a standard 40-hour week, with the possibility of additional hours based on project deadlines.

Smithbucklin considers several factors when determining compensation, including a candidate's recent coursework, training, experience, and certifications, among other considerations. The expected pay for this role is $55,000

Equal Employment Opportunity
At Smithbucklin, Equal Employment Opportunity is our commitment and goal. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other protected status designated by federal, state or local law. Applicants are encouraged to confidentially self-identify when applying. Employment is contingent upon successful completion of a reference and background investigation based on position.
Smithbucklin will not sponsor applicants for work visas and as a precondition of employment. You must be authorized to work in the United States permanently.