Membership Manager

Membership Manager

About DISCOVERY Children’s Museum

DISCOVERY Children’s Museum, based in Las Vegas, Nevada, is dedicated to the educational enrichment of children through hands-on, interactive learning. The Museum’s mission is to foster a welcoming, vibrant, and inclusive environment where all are invited to engage in playful and educational experiences that ignite a lifelong love of learning.

Position Description:

The Membership Manager oversees the selling, engagement, retention and day-to-day administration of the Museum’s Membership Department. This position reports to the Director of Visitor Services. Responsibilities include sales and renewals of memberships, maintaining member relationships and communications, building and maintaining member database, and planning and executing member events. This position will require executing and following internal controls and Museum financial handling practices, as well as driving membership revenue.

Job Responsibilities:

Membership Sales

• Create and implement plan to increase memberships sold and ensures exceptional service is provided to members for retention and renewal
• Track key performance indicators (KPIs), analyze membership trends, and prepare financial reports
• Plans and oversee the successful execution of all member events
• Maintain strong relationships with members through regular communication and solicitation of feedback to implement change to improve events and member experiences
• Train cashiers and floor staff on membership sales, processing, and member events
• Supports the monthly membership renewal process.
• Maintains accurate and up-to-date member records with a strong attention to detail and minimal/no errors
• Represents the Museum at select outreach events to promote memberships in the community

Interdepartmental Communication

• Leads and executes membership events
• Manage Membership department staff to ensure all department and company policies are in compliance
• Acts as a liaison between Visitor Services and the sales office to ensure clear communication about membership promotions and accurate data entry.
• Keeps teams informed by documenting and sharing member-related updates, sales incentives, and ongoing needs.
• Routinely brings positive recognition to DISCOVERY staff through professionalism, enthusiastic attitude and effective communication.
• Upholds ethical standards in all business interactions and maintains confidentiality of member records
• Accepts directives with enthusiasm and commitment
• Treats visitors, partners, and vendors in a courteous and respectful manner at all times and leads with example  

Qualifications:

• Minimum of 3-4+ years of experience in sales
• Previous management experience
• Experience with Microsoft Office, Canva, Mailchimp, database platforms and CRM tools preferred
• High school diploma required; some college coursework preferred
• Demonstrates professionalism and a strong work ethic
• Highly detail-oriented with excellent organizational skills
• Reliable and punctual, with a strong attendance record
• Self-motivated and able to work independently
• Exceptional written and verbal communication skills
• Outstanding customer service and interpersonal skills
• Capable of multitasking effectively in a fast-paced, high-performance environment
• Spanish language proficiency is a plus

Schedule:

• Tuesday – Saturday: 9:00 am – 5:00 pm
• Occasional evenings and holidays as needed, depending on event schedule

Compensation:

• $ 48,000- $ 53,000 annual salary

Benefits:

• DISCOVERY pays 100% of the premium for Employee Basic Life Insurance, Medical, Dental, Long- and Short-Term Disability coverage
• Additional optional benefits include Vision Insurance, Critical Illness Insurance, FSA, Accident Insurance, Child and Spouse Life Insurance
• 13 paid holidays
• Generous vacation time
• Free museum membership for you and your family
• Accrued sick time

DISCOVERY Children’s Museum is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.