Membership Coordinator - FT

The Museum is seeking a Membership Coordinator - Full Time to assist with all aspects of membership, such as growth in new members, increasing member retention, benefits fulfillment, member communications, and assisting with departmental needs related to marketing, stewardship, and engagement strategies. The Membership Coordinator will assist with the membership program to better engage constituents in advancing our mission. Working in cooperation with other departments, the Membership Coordinator assists with a variety of projects including member renewals, member events, digital campaigns, on-site membership sales, digital communications and website presence as it relates to communicating and cultivating members.

Support Annual Giving Manager with data reporting and response management from multi-channel strategies for the cultivation, acquisition and renewal of members. Adheres to annual revenue goals and works towards opportunities and strategies to increase base of support, membership base, and revenue.

Scope of work includes: 

• Provide support and work with the Annual Giving Manager on the retention of existing members and the recruitment of new members through membership sales & conversion, gift processing, database management, communications and member servicing.

• Work with Guest Services to ensure effective membership sales, while promoting membership materials and benefits to encourage non-member prospects to join.

• Coordinate and assist with the planning, preparation and execution of member events—approximately 10 times a year. 

• Support members on the direct membership phone line, see to the integrity of data on membership accounts within the CRM and ensure accurate information entered and reported on from the CRM systems.

Position Responsibilities:

• Assist with in-house procedures for processing, fulfilling and reporting on member utilization of benefits. 

• Help fine-tune content for member communications such as newsletters, emails and member onboarding.

• Assist with implementing marketing efforts related to member acquisition/renewal /development. 

• Demonstrate an attitude of openness and responsiveness to all membership constituencies, to help all members get the most out of the program, with a view to renewing and upgrading their membership over time.

• Collaboration with Development, Volunteers, Community Outreach, Administration, Marketing, Programs, Events/Sales, Paleontology, Exhibits, Facilities, Guest Services and IT.

Supervisory Responsibilities: None.

• Bachelors of Science, Bachelors of Business Administration or Bachelors of Arts.

• 2+ years of work experience; preferably within membership and/or nonprofit fields.

• Exceptional written communication and ability to develop tailored materials crafted to address member interest and perspectives.

• Record of achieving goals and maintaining effective systems to manage multiple projects

• Proven experience with CRM databases preferred.

• Must be proficient in Microsoft Office programs, including Word, Excel, and Power Point.

• Must be a person who acts with integrity and is personally accountable for their results.

• The ability to effectively communicate with the staff and the public.

• Ability to learn and adapt to various software and technology programs to complete work duties.

• Self-motivated, organized, attentive to detail, and the ability to manage time and effectively function without close supervision.

• Ability and willingness to work flexible hours including evenings, weekends, holidays and special events as needed.

• Flexibility in outlook and ability to pivot quickly.

• Strong organizational skills and attention to detail.

• Ability to relate well to constituents at all levels a must; customer service experience strongly preferred.

• Bilingual is preferred.

While performing the duties of this position, the employee will be required regularly to:

• Sit for extended periods of time while utilizing resource materials such as a computer and detailed spreadsheets. 

• Communicate by telephone; email other appropriate Perot Museum communication platforms (e.g., MS Teams, Zoom, etc.). 

While performing the duties of this position, the employee will occasionally be required to:

• Lift and/or move light boxes and other materials of 20 lbs. or less. 

Reasonable accommodations may be made to enable qualified applicants and qualified employees with disabilities to perform the essential functions of the job.