AAA

Membership Analyst

Posted 3 Days Ago

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Coppell, TX, USA

In-Office

Junior

Consumer Web • Transportation • Travel

The Role

Supports membership system changes, enhancements, testing, and implementation across technical and business teams. Develops test plans, executes test cases, documents results, escalates issues, and helps establish membership best practices. Maintains reports and reporting tools, supports continuous improvement, and contributes to automation initiatives. Requires at least two years of business operations, administration, or business information systems experience, along with Microsoft Office proficiency and strong communication and problem-solving skills.

Summary Generated by Built In

Membership Analyst

This position works across different teams and departments, fostering strong collaboration between technical and business stakeholders. You will support initiation, design, testing and implementation of membership system changes and enhancements.

What You’ll Do:

You will ensure that Membership system performance and testing meets organizational standards resulting in quality products that meet end-user requirements.

You will assist in developing detailed test plans and be responsible for related test phase tasks.

You'll execute test cases, document test results, and escalate issues as needed.

You will identify Membership best practices, policies, procedures and programs for Membership Department as well as for all Auto Club Enterprise employee.

Develop, maintain and enhance various reports and reporting tools.

You’ll recognize, design and integrate continuous improvement components to meet redesign needs, including supporting development of automation tools.

What You’ll Need:

To thrive in this role you will have a minimum of 2 years’ experience in business operations, business administration, or business information systems.

Strong communication skills, both written and verbal, to effectively interact with teams across all levels.

Excellent problem-solving skills and the ability to think critically in fast-paced environments.

Proficiency with Microsoft Office software products, including Outlook, Word and Excel required.

Knowledge of Microsoft Access, SQL, Tableau preferred.

User Acceptance Testing (UAT) experience preferred.

Auto Club Enterprise Membership operations experience preferred.

#LI-DF1

Remarkable benefits:

• Health coverage for medical, dental, vision

• 401(K) saving plans with company match AND Pension

• Tuition assistance

• Floating holidays and PTO for community volunteer programs

• Paid parental leave

• Wellness programs

• Employee discounts (membership, insurance,

travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify

Skills Required

At least 2 years of experience in business operations, business administration, or business information systems
Strong written and verbal communication skills
Excellent problem-solving and critical-thinking skills
Proficiency with Microsoft Office, including Outlook, Word, and Excel
Knowledge of Microsoft Access
Knowledge of SQL
Knowledge of Tableau
User Acceptance Testing experience
Auto Club Enterprise membership operations experience

AAA Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AAA and has not been reviewed or approved by AAA.

Pay Growth & Progression — Annual raises and bonuses are typically provided, signaling structured pay progression. Performance-based opportunities can add to earnings when goals are met.
Retirement Support — A 401(k) match and an additional employer contribution are part of the package. This strengthens long‑term financial value beyond base pay.
Leave & Time Off Breadth — Paid time off and paid holidays are provided, with generous PTO in the first year for certain roles. This breadth supports work‑life balance and recovery time.