Medspa Clinic Manager

About us:

At Eastside Aesthetics and Wellness, we pride ourselves on creating a warm and welcoming environment for both our clients and our team. Our Certified Practitioners have over 40 years of combined experience in Aesthetic Medicine. We are dedicated to creating amazing natural-looking results for every patient.  We believe that a positive and supportive culture is essential to providing exceptional care and service to our clients. Our team is made up of individuals who share a passion for personalized care and are committed to delivering natural and conservative results while prioritizing education, ethics, and professionalism. We value collaboration, open communication, and mutual respect, and strive to create a workplace where everyone feels valued and supported.  

Job Summary:

The Clinic Manager will oversee the day-to-day management and administrative operations of the clinic.  Responsibilities include liaising with clients and healthcare professionals, managing budgets, managing staffing, and implementing procedures to enhance client care and efficiency of business operations.  The right candidate will be equally adept in delivering excellent client service and using critical thinking skills to solve problems.

FLSA Status: Exempt

Duties/Responsibilities:

          Culture Leader and Staff Management:

• Foster a positive and supportive team culture that emphasizes collaboration, professionalism, and client-focused care.
• Manage the administrative and clinical staff schedule to ensure sufficient coverage and efficient operations.
• Ensure staff is meeting performance expectations and implement performance improvement plans when necessary.
  
  Staff Hiring and Training:
• Lead the recruitment process for new staff members, conducting interviews, assessing cultural fit, and making hiring decisions.
• Develop comprehensive training programs for new hires to ensure they are equipped with the necessary skills and knowledge to perform their roles effectively.
• Become an expert on our electronic medical records and point-of sale system and continually train staff on best practices.
  Policies and Procedures (Compliance):
• Implement necessary policies and procedures to maintain compliance with applicable laws and regulations.
• Ensure the clinic operates by the company’s high standards and guidelines.
  Financial Management:
• Oversee the clinic's budget, monitoring expenses and revenue to ensure financial stability and growth.
• Manage inventory, including ordering critical medical products (neurotoxins, fillers, etc.) and general supplies to maintain sufficient stock levels.
• Oversee the maintenance and repair of clinic equipment, ensuring that all medical devices are in proper working condition to provide safe and effective treatments.
  Marketing and Advertising:
• Oversee marketing and advertising campaigns to ensure effective use of various channels, such as online platforms and local advertising.
  
  Continuous Improvement:
• Identify areas where the clinic's processes can be improved and develop strategies to address these areas.
• Always use good judgement.

Required Skills/Abilities: 

• Effective leadership capabilities
• Ability to supervise and motivate a team
• Strong customer service orientation
• Excellent written and verbal communication skills
• Outstanding organizational and time management skills
• Proficient in technology systems, including EMR platforms and Microsoft Office Suite or similar software

Education and Experience:

• Experience in managing a healthcare facility or similar business.
• Experience in client facing roles with a strong focus on delivering outstanding customer service.
• Bachelor’s degree in healthcare or health services administration is preferred.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times