Medical Billing Specialist

As a critical member of our Revenue Cycle Management team, you’ll work to ensure Nourish patients get coverage for the life-changing care they need. This means working cross-functionally with a variety of stakeholders, including our clients, the insurance companies, our dietitians, and the rest of the Nourish team. Getting services covered by insurance is often the most frustrating steps in the healthcare process for patients, and we are working hard to ensure that our patients can focus on what really matters — getting the treatment they need —instead of worrying about whether they can afford it.

You will be instrumental in executing Nourish’s ambitious growth targets; you will support a critical function of the organization as Nourish scales its revenue operations and interactions with patients, dietitians, and insurance companies. You will help Nourish provide a world-class experience to its patients both inside and outside of dietitian sessions.

This role is full-time and open to remote or in Nourish’s NYC office in the heart of Silicon Alley.

• Provide support to Nourish clients that have questions about insurance coverage, status of their claims, billing, etc
• Investigate any claims that come back with issues (e.g., denials) and determine / execute next course of action
• Assist in the claim submission process, ensuring that claims have the necessary required information and are released in a timely manner
• Work with insurance companies to better understand coverage for specific clients
• Assist in collection of out-of-pocket charges for patients and handle any issues that arise
• Identify areas for improvement in our existing workflows and propose solutions to work more efficiently

• You’re interested in nutrition and are eager to be part of solving America’s healthcare crisis.
• . You want to ensure Nourish clients have a best-in-class experience, which means never being concerned about insurance coverage or surprise bills. You empathize with our clients and their desire (and often need) to get affordable care.
• . You will be actively embedded in workflows involving some of the largest health insurance payers (e.g., Blue Cross Blue Shield), and you are excited to learn how insurance payers think and build expertise in this domain.
• . You understand that billing and revenue operations have a lot of moving pieces and have tools & systems to stay organized. You get satisfaction out of ensuring nothing slips through the cracks.
• . You are energized by a rapidly improving (and thus changing) environment. Changes to processes and workflows don’t stress you out — you see them as an opportunity to learn a new skill or improve a client experience.
• Once you are comfortable with a process, you like being given the opportunity to fully own a workflow and make associated decisions. As long as you have enough support, you like having the opportunity for autonomy and independence.
• ’. You proactively identify areas for improvement within current revenue processes and tools and suggest changes when you think they could be better.

• You have in billing, revenue operations, or insurance operations roles, including previous exposure to large health insurance payers
• You love and , and get fulfillment from finding creative solutions to tough problems.
• You consider to be one of your greatest strengths and can stay when you have many workflows to manage and complete.
• You are and open to learning and using .
• You and are not intimidated by ambiguity or change, and you’re interested in working at an
• You’re comfortable working with a variety of team members (e.g., our patients, insurance companies, our internal team) and have .
• You and jump in headfirst when facing an issue. You are able to adapt to the situation at hand and can be in your approach when new circumstances arise.
• You enjoy when you notice inefficiencies.
• you are , including using tools such as Google Sheets and Excel to conduct basic analyses.

#LI-REMOTE #LI-HYBRID

Mission & Vision & Success

Nourish Clinical Philosophy

Values

Why Nourish Exists

Team

Compensation & Benefits

How We Work