Join Us!
At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!
As a Media Implementation Senior Associate, your role involves collaborating with account managers and advertisers to manage the advertising needs of large global brands. You will liaison with various teams, including Sales, Account managers, PerfX, and Agency, to assist in end-to-end campaign building and modifications.
Position Responsibilities
Responsible for Ad creation & modification on Google Ads Platforms, collaborating with various stakeholders.
Engage in consultative interactions with Account Managers, Advertisers, Creative Agencies, Publishers, Post Production Developers, Quality Assurance Specialists, and Live Issue Support Specialists.
Provide excellent customer service through chat, email, and occasional voice communication, resolving issues promptly.
Accurately implement client requirements with strict quality adherence.
Handle queries and troubleshooting within the defined Service Level Agreement.
Work independently with meticulous attention to detail, proactively communicate issues, and seek input for resolutions.
Minimum Qualifications
Strong verbal and written communication skills with top-tier multitasking and analytical abilities.
Experience in Google AdWords and familiarity with different online advertising models (Search, Display, Apps, Video, PMax).
Proven ability to make customer-centric decisions and handle technical escalations effectively.
Skillful in building and maintaining strong customer relationships.
Highly responsive and productive under time pressure, adept at handling high volumes of work and prioritizing efficiently.
Above-average Excel skills, including vlookups, string functions, logical functions, and pivot tables.
Preferred Qualifications
Client handling experience for advertising products like Google Ads (Search, Display, Mobile), Google Analytics (PPC ROI tracking) with knowledge of various online advertising models (Search, Display, Mobile, Video) and revenue models (like Pay per click, Cost Per (Thousand) Impressions, Cost Per View and/or Cost Per Acquisition) will be a significant added advantage
Google Ads Search Certification
Google Ads Display Certification
Google Ads Video Certification
Benefits
We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage
We support your family with gender-neutral baby bonding leave, 18 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences
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Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter.
To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC is not responsible for any fees related to unsolicited resumes.
Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at [email protected].
Skills Required
- Strong verbal and written communication skills
- Experience in Google AdWords and online advertising models
- Proven ability in customer-centric decision making and technical escalation
- Skillful in maintaining customer relationships
- Above-average Excel skills including advanced functions
What We Do
At Google Operations Center, we provide caring and knowledgeable support for Google users and customers. From troubleshooting product issues to providing around-the-clock advertiser assistance, you can be part of the teams that help Google users and customers solve problems and accomplish their goals.
