ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:
Maintain coverage of the phones between the hours of 7:30 am and 6:00 pm Monday to Friday.
• Schedule clinic appointments including consultations and follow-up visits, utilizing the EMR and scheduling tool.
• Collect all pertinent demographic information, insurance information, and medical information.
• Utilizes scheduling tools and a referral system to schedule patient appointments.
• Confirm patient is eligible with insurance plan at the time the appointment is scheduled.
• Utilized referral system to process referral, contact the patient to schedule appointment and import referral/documents into patient’s chart.
• Call and resolve all outbound calls and requests in a timely and accurate manner.
• Back up to Answer and resolve all incoming calls and requests in a timely and accurate manner.
• Communicate with supervisor and/or leads about potential patient concerns.
• Triage and relay necessary messages to appropriate staff members.
• Participates in the daily operations of processing the patient appointment requests as a team alongside the pre-registration team.
• Ensure strict confidentiality of all health records and member information.
• Meets HIPAA guidelines.
• Other duties assigned
QUALIFICATIONS
Education: High school diploma or equivalent
Certification/Licensure: Not required
Skills:
- Medical Terminology
- Basic typing and keyboarding skills
- Strong organizational and interpersonal sills
- Experience with customer service
- Familiarity with computers and other office equipment
- Ability to maintain confidentiality of sensitive information
- Ability to prioritize responsibilities
- Must be able to act calmly and effectively in busy or stressful situations
- Knowledge of insurance plans and procedures
- Requires adherence to all policies and procedures, including standards for safety, attendance, punctuality and personal appearance.
- Must be able to establish and maintain effective working relationships with managers and peers.
Physical Requirements:
Requires occasional lifting up to 25 pounds unassisted. Requires frequent bending, reaching and repetitive hand movements, standing, walking, squatting and sitting.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- High school diploma or equivalent
- Knowledge of medical terminology
- Basic typing and keyboarding skills
- Strong organizational and interpersonal skills
- Customer service experience
- Familiarity with computers and office equipment
- Ability to maintain confidentiality of sensitive information
- Ability to prioritize responsibilities
- Ability to remain calm and effective in stressful situations
- Knowledge of insurance plans and procedures
- Ability to establish and maintain effective working relationships
What We Do
HOPCo partners with physician practices, hospitals, health systems, and payors to improve musculoskeletal care, including orthopedics, spine, and related specialties. Its integrated platform combines clinical pathways, practice and service-line management, outcomes reporting, data analytics, and value-based care programs. The company helps align providers, improve operational and financial performance, expand access, and enhance patient outcomes while managing and reducing the overall cost of care.
