MECCA Aesthetica brings together the world of MECCA with advanced skin treatments, technology and clinical expertise. As we continue to evolve and scale this exciting concept, we’re looking for an operational powerhouse to help build the systems, processes and foundations that make it all possible.
As our MECCA Aesthetica Operations Lead, you’ll be the engine room of the clinic making sure our technology, compliance, suppliers, inventory and operational infrastructure work seamlessly. Partnering closely with the Head of MECCA Aesthetica, Aesthetica Sales Manager and clinic teams, you’ll solve today’s operational challenges while building smart, scalable ways of working for tomorrow.
The Role You Could Play
You’ll take ownership of the operational ecosystem behind MECCA Aesthetica, helping our clinic teams focus on what they do best, delivering exceptional customer experiences.
Own and optimise clinic technology platforms, including the booking system, VISIA Skin Analysis System and client data processes, while training teams and troubleshooting issues.
Lead operational compliance across council permits, medical and clinical requirements, infection control, safety protocols, incident management and audit readiness.
Manage clinic-specific suppliers, consumables, inventory, treatment COGs and clinical equipment maintenance, creating processes that minimise waste and downtime.
Lead the operational delivery of new brands, technologies and treatments, coordinating everything from product and back-bar set-up to systems configuration and compliance documentation.
Act as the operational lead for new MECCA Aesthetica locations, building scalable processes and coordinating technology, equipment, regulatory approvals and post-launch support.
Though this role will primarily be based from our Richmond office, regular clinic visits will be an important part of the role, giving you the opportunity to see operations in action, provide hands-on support and continually identify opportunities to make things work even better.
What You Will Bring
You’re a natural problem-solver who loves turning complexity into clear, practical processes. You’re equally comfortable getting into the detail and connecting the dots across teams, systems and suppliers.
5+ years’ operations management experience, preferably within a clinic
Demonstrated experience managing multiple systems and processes, including implementing new solutions and optimising existing ways of working.
Strong project management skills, with the ability to coordinate multiple workstreams and deliver to deadlines.
Financial acumen, including experience with budget management, COGs tracking and cost optimisation.
A proactive, accountable and collaborative approach, with strong attention to detail and the ability to calmly troubleshoot operational challenges.
Your Life At MECCA
Whilst we are singularly focused on our #CustomerFirst mantra, we know that wouldn’t be possible without an incredible team that is guided by our MECCA values and motivated each and every day to be solutions focused, innovative, collaborative and adaptable, and have a bit of fun along the way!
Some of our other team member benefits include:
Professional development programs and first-class digitised learning offering
Health and well-being initiatives
Reward and recognition programs
Access to bonus and incentive programs
Access to quarterly product allowance
Generous discount to spoil yourselves and your immediate family, as well as a generous product allowance, subject to company policy.
There are also so many other ways in which you’ll be made to feel part of the MECCA story as we love to celebrate, surprise and delight our team along the way.
To learn more about life at MECCA Brands, follow us on LinkedIn at MECCA Brands or @lifeatmecca and for all current opportunities, visit www.mecca.com.au/careers
Skills Required
- 5+ years operations management experience
- Experience managing multiple systems and processes, including implementing and optimising solutions
- Strong project management skills with ability to coordinate multiple workstreams and meet deadlines
- Financial acumen including budget management, COGs tracking and cost optimisation
- Proactive, accountable and collaborative approach with strong attention to detail and operational troubleshooting ability
- Experience within clinic operations
What We Do
Since our very first day in 1997, our purpose has been to enable our customers to feel and look their best by offering them the world’s best line-up of beauty and skin-care brands (+ more), coupled with exceptional service. Fast forward to today, and we have over 5,000 MECCA team members across 100+ retail stores throughout Australia and New Zealand, a rapidly growing online business, two Distribution Centres, and a bustling Support Centre in the heart of Melbourne working to deliver on our purpose every single day. Our ongoing growth is fuelled by opening new stores and reaching new customers, launching new products, and harnessing the latest technology to constantly innovate and evolve our concepts, experiences, and service offerings. Whether you join MECCA in one of our Retail stores, our Support Centre or our Distribution Centre (DC), you will be an integral part of the MECCA family. Our Retail Store teams are known for their energy, passion and expertise; bringing MECCA to life and helping us deliver on our purpose across four unique concepts – MECCA Cosmetica, MECCA Maxima, MECCA and our online stores (mecca.com.au and meccabeauty.co.nz). Working in our Support Centre will give you the opportunity to be part of high-impact, cross-functional projects, where you will get to immerse yourself in cutting-edge technologies and market-leading innovations. Not only do we work with over 150 of the best global beauty brands, we also develop, produce and distribute MECCA’s very own signature line of products. From supply chain to digital design, from software development to strategy, and everything in between, we are looking for diverse people from all backgrounds to continually challenge our way of thinking. Last but certainly not least, our rapidly expanding DC teams are the backbone of our operations and are key to the delivery of a seamless customer experience through online fulfillment and ensuring our stores have the right products at the right time.
