Hybrid Work Environment: 40% in-office and up to 60% work-from-home, if desired. Must live within commutable distance from our home office.
Job Summary
Under general supervision, uses knowledge and skills obtained through education, experience and/or, specialized training to coordinate all Mass Account Transfer (MAT) conversions. Partners with contra broker firms and branches to facilitate all internal and external conversion communications. Requires sound judgment and a high degree of decision making ability necessary to adapt procedures, processes and techniques to more complicated conversions. Limited guidance is provided to perform varied work that is somewhat difficult in character requiring evaluation, originality and ingenuity to make moderately complex decisions, process information in a timely manner, and operate within a team environment.
Essential Duties and Responsibilities
• Coordinates all MAT conversions and deconversions with onboarding client, contra broker dealer and various internal departments.
• Manages all MAT activities for test and live events.
• Works with Project Specialists and business areas to clean up mapping issues and data for all files.
• Coordinates all conversion communications between Raymond James and other financial institutions.
• Maintains the MAT Department web site.
• Maintains documentation and communications surrounding all conversion and deconversion activities.
• Consolidates and refines status reports into program level and senior management reports.
• Coordinates and assists with mass Broker to Broker clean up.
• Develops and summarizes the annual process report summaries.
• Updates and sends invoices for conversion billing.
• Operates the Command Center and provides updates as needed.
• Shuts off systematic processes (Automated Clearing Hours (ACH), Periodic Investment Plan (PIP)/Systematic Withdrawal Plan (SWP), etc.).
• Tracks negative consent letters.
• Provides notification to applicable areas regarding the deconversion (Raymond James Bank, trading areas, etc.).
• Performs other duties and responsibilities as assigned.
Qualifications:
Knowledge, Skills, and Abilities
Knowledge of
• Basic accounting concepts, practices and procedures.
• General financial industry knowledge.
• General office practices, procedures, and methods.
Skill in
• Basic Microsoft applications including Word, Excel, PowerPoint, Access and Visio.
• Microsoft Server Management Studio.
• Managing system and process changes and dealing with issues.
• Gather and analyze complex information.
• Preparing management reports.
• Creating and maintaining documentation and communications.
• Communicating clearly and informatively; presenting numerical data effectively.
• Following policies and procedures; completing administrative tasks correctly and on time.
• Demonstrating accuracy and thoroughness; applying feedback to improve performance.
• Completing tasks on time or notifying appropriate person with an alternate plan.
• Operating standard office equipment and using required software applications.
• Collecting and researching data.
• Prioritizing and planning work activities; using time efficiently.
Ability to
• Work under pressure on multiple tasks concurrently and meet deadlines in a fast paced work environment with frequent interruptions and changing priorities.
• Exercise good judgment and know when to escalate problems.
• Communicate effectively, both orally and in writing.
• Take ownership of an aspect or task with little to no assistance.
• Provide a high level of customer service.
• Establish and maintain effective working relationships with others.
• Exhibit a positive attitude when dealing with others.
• Communicate timely and through proper channels to keep clients and upper management informed of progress.
• Take personal ownership of issues, following through to issue resolution.
• Demonstrate an attention to detail.
• Analyze and solve logic problems.
• Meet all deadlines created by management or clearly communicate to management the reasons the deadlines are not possible.
• Effectively organize and prioritize all tasks and responsibilities.
• Demonstrate flexibility in accepting and adapting to change.
• Demonstrate appropriate frequency and level of detail in communications.
Educational/Previous Experience Requirements
Education/Previous Experience
• Associate's Degree and a minimum of two (2) years of financial services industry experience, or a High School Diploma and a minimum of three (3) years of financial services industry experience required.
• OR ~
• Any equivalent combination of education, experience or training as approved by Human Resources.
Licenses/Certifications
• None required.
Raymond James Guiding Behaviors
At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.
We expect our associates at all levels to:
• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcome
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm
What We Do
Founded in 1962 and a public company since 1983, Raymond James Financial, Inc. is a Florida-based diversified holding company providing financial services to individuals, corporations and municipalities through its subsidiary companies engaged primarily in investment and financial planning, in addition to capital markets and asset management. The firm's stock is traded on the New York Stock Exchange (RJF).
Through its three broker/dealer subsidiaries, Raymond James Financial has approximately 8,400 financial advisors throughout the United States, Canada and overseas. Total client assets are $1.18 trillion (as of 9/30/2021).
Raymond James has been recognized nationally for its community support and corporate philanthropy. The company has been ranked as one of the best in the country in customer service, as a great place to work and as a national leader in support of the arts.
