We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.
Job Description
In Managed Application Services (MAS) for Microsoft Dynamics 365 Customer Engagement (CE), you will be a key member of our team and will be exposed to several aspects of all our consulting practices including:
- Maintaining Dynamics 365 environments
- Business solutions and operations best practices
- Consulting process, tools and methodologies
- Leveraging technology to drive business operations efficiencies
- This role requires programming experience and excellent interpersonal and communication skills.
- You must be client-focused and team oriented. In this role, you will be a valued member of our team.
- This position requires maintaining ongoing relationships with key team members and will require some night and weekend work.
Responsibilities
- Designing and develop solutions using Microsoft D365 CE functions and features to meet business objectives
- Environment management including deploying solutions, applying updates and refreshing environments
- Troubleshooting business application and supporting infrastructure issues
- Providing client consulting, both functional and technical
- Understanding how to obtain customer business requirements and communicate findings
- Adopting and learning new technologies
- Working and interacting with teams in the configuration of their Microsoft D365 CE system
- Managing issues and projects across multiple clients simultaneously
- Managing a team of technical resources
Basic Qualifications:
- Undergraduate degree in Computer Engineering, Computer Science, Information Systems or other technical discipline
- 10+ years of experience with Microsoft D365 CE and the Power Platform
- Proven experience in leading and managing a team of technical resources, ensuring timely delivery of high-quality projects while fostering a collaborative and innovative work environment
- Strong understanding of core CRM functionalities, including Sales, Marketing (Customer Insights), and Customer Service/ Field Service
- Proficiency in utilizing Dynamics 365 configuration tools like the Power Platform (Power Automate, Power Apps) for extending CRM functionalities
- Experience with integrating Dynamics 365 with other Microsoft products (FSC/BC/GP)
- Knowledge of development tools like Visual Studio and Dynamics 365 SDK for building custom plugins or workflows
- Understanding of web services and APIs for data exchange between Dynamics 365 and external systems
- Certification in Dynamics 365 Customer Engagement
- Fluent in English both written and verbal
- Proficient in;
- .NET (C#)
- Scripting (Java Script)
- SQL
- Kingsway’s Soft / Scribe/ Boomi
- SSRS (Fetch XML Based Reporting)
At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/india.html.
RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at [email protected].
Skills Required
- Undergraduate degree in Computer Engineering, Computer Science, Information Systems or other technical discipline
- 10+ years of experience with Microsoft D365 CE and the Power Platform
- Proven experience leading and managing a team of technical resources
- Strong understanding of core CRM functionalities including Sales, Marketing (Customer Insights), and Customer Service/Field Service
- Proficiency with Dynamics 365 configuration tools and Power Platform (Power Automate, Power Apps)
- Experience integrating Dynamics 365 with other Microsoft products (FSC/BC/GP)
- Knowledge of development tools like Visual Studio and Dynamics 365 SDK for custom plugins or workflows
- Understanding of web services and APIs for data exchange between Dynamics 365 and external systems
- Certification in Dynamics 365 Customer Engagement
- Fluent in English both written and verbal
- Proficient in .NET (C#)
- Proficient in scripting (JavaScript)
- Proficient in SQL
- Experience with Kingsway Soft, Scribe, or Boomi
- Experience with SSRS and FetchXML-based reporting
- Client-focused, team-oriented with excellent interpersonal and communication skills
RSM US LLP Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RSM US LLP and has not been reviewed or approved by RSM US LLP.
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Parental & Family Support — Parental leave, caregiver leave, and family‑building assistance are standout strengths, including 12 weeks fully paid parental leave, six weeks paid family caregiver leave, up to $50,000 in fertility coverage, and up to $20,000 per child for adoption or surrogacy, plus backup care resources. These benefits create a family‑forward package that stands out within the firm’s total rewards.
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Leave & Time Off Breadth — Time‑off options are broad, with self‑managed PTO for associates and above, at least 14 paid holidays, and firm‑wide wellbeing days alongside hybrid work flexibility. This breadth is consistently presented as a strong component of the overall offering.
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Healthcare Strength — Medical coverage includes multiple plan designs (two HDHPs and a PPO), telehealth access, and a mental‑health platform offering up to eight free 1:1 sessions per year. Health benefits are characterized as solid to strong for the industry.
RSM US LLP Insights
What We Do
RSM is the leading provider of audit, tax and consulting services to the middle market. With over 11,000 employees across the U.S. and Canada and a global presence in 120 countries, our purpose is to deliver the power of being understood to our clients, colleagues and communities. As first-choice advisors, we are focused on developing leading professionals and innovative services to meet our clients’ evolving needs in today’s ever-changing business environment. Through a supportive, caring culture, our people are empowered to be their authentic selves and share their unique perspectives. Our culture of diversity and inclusion enhances the insights we provide while transforming innovation, collaboration and business results through fostering an inclusive environment, working hard to engage a talented workforce and reflect our diverse community, and developing relationships that serve others in business and the broader community. Together, our people’s individual talents and diverse perspectives strengthen our teams and enhances the unique insights that we provide to our clients. Through a supportive, caring culture, our people are empowered to be their authentic selves and share their unique perspectives. Our culture of diversity and inclusion enhances the insights we provide while transforming innovation, collaboration and business results through fostering an inclusive environment, working hard to engage a talented workforce and reflect our diverse community, and developing relationships that serve others in business and the broader community. Together, our people’s individual talents and diverse perspectives strengthen our teams and enhances the unique insights that we provide to our clients. For more information, visit rsmus.com.
