Oliver Wyman Jobs

自動車購入にかかる保証（ワランティ）制度事務局業務 / スタッフ～ユニットチーフ / 西日本コンタクトセンター（北九州） - Marsh - Kitakyushu, Fukuoka, Japan

Oliver Wyman

自動車購入にかかる保証（ワランティ）制度事務局業務 / スタッフ～ユニットチーフ / 西日本コンタクトセンター（北九州） - Marsh - Kitakyushu, Fukuoka, Japan

Posted One Month Ago

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Hiring Remotely in Fukuoka, JPN

Remote

Entry level

Professional Services • Consulting

The Role

Handle automobile warranty program administration, including application processing, customer inquiries, document handling, data entry, inbound calls, and general support. Respond to escalations from temporary staff and coordinate with clients and sales teams. Unit chiefs additionally manage multiple workflows, quality, schedules, progress, process improvements, staff, and new project implementation. The role requires business-level PC skills, prioritization, strong communication, and shift work including weekends.

Summary Generated by Built In

Company:Marsh

Description:

オフィス：マーシュ西日本コンタクトセンター

所在地：福岡県北九州市小倉北区魚町3丁目5-5 ビジア小倉

配属先：ワランティ事務局

自動車購入時に購入者が加入するワランティ（保証）制度（※購入した車の事故や故障の際の修理費用保証を行う制度）の事務局としての業務です
契約申込み、問合せ対応、及び関連する事務を担当いただきます

We will count on you to / 主な業務内容：

※ユニットチーフの場合は、以下に加えて業務管理者として複数業務の主任となり、品質維持管理や進捗管理、新規案件の導入支援もご担当いただきます。

事務作業（書類封入・開封・チェック、データ入力作業）
受電業務
その他業務ヘルプ等
派遣社員からのエスカレーションへの対応
その他、業務に関する営業やクライアントとの折衝

What you need to have / 求める経験スキル：

※ユニットチーフの場合は、以下に加えて部下の管理経験、業務効率化経験、スケジュール管理の経験が必須です。

複数の顧客企業の業務を担当し、納期などから優先順位をつけて処理を進められること
PCスキル：エクセル、ワード、OUTLOOK　ビジネスレベルで使用できるITリテラシー

What makes you stand out / 歓迎する経験スキル：

コールセンターあるいは事務センターでの就業経験
自動車を所有されている、あるいは所有されたことがある方※自動車関連の業務のため、自動車の知識（運転の経験や車検証に記載の内容が分かる程度）があると尚良い
高いコミュニケーション力
自らルールや規律が守れる方（派遣社員もいるため他のメンバーの模範になれるような方）
土日の営業（10時～18時）を行っている部署のため、シフト勤務ができる方

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Skills Required

Ability to manage work for multiple client companies and prioritize tasks according to deadlines
Business-level IT literacy and proficiency with Excel, Word, and Outlook
For Unit Chief: experience managing subordinates
For Unit Chief: experience improving operational efficiency
For Unit Chief: schedule management experience
Availability for shift work, including weekends from 10:00 to 18:00
Call center or administrative center experience
Automobile ownership or prior ownership, with basic automotive knowledge
Strong communication skills
Ability to follow rules and serve as a role model for team members

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The Company

HQ: New York, New York

9,026 Employees

What We Do

Oliver Wyman is a global leader in management consulting. With offices in more than 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. The firm has more than 7,000 professionals around the world who work with clients to optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman is a business of Marsh McLennan [NYSE: MMC].