自動車購入にかかる保証（ワランティ）制度 事務局業務 / スタッフ～ユニットチーフ / 西日本コンタクトセンター（北九州） - Marsh - Kitakyushu, Fukuoka, Japan
所在地：福岡県北九州市小倉北区魚町3丁目5-5 ビジア小倉
配属先：ワランティ事務局
自動車購入時に購入者が加入するワランティ（保証）制度（※購入した車の事故や故障の際の修理費用保証を行う制度）の事務局としての業務です
契約申込み、問合せ対応、及び関連する事務を担当いただきます
We will count on you to / 主な業務内容：
※ユニットチーフの場合は、以下に加えて業務管理者として複数業務の主任となり、品質維持管理や進捗管理、新規案件の導入支援もご担当いただきます。
事務作業（書類封入・開封・チェック、データ入力作業）
受電業務
その他業務ヘルプ等
派遣社員からのエスカレーションへの対応
その他、業務に関する営業やクライアントとの折衝
What you need to have / 求める経験スキル：
※ユニットチーフの場合は、以下に加えて部下の管理経験、業務効率化経験、スケジュール管理の経験が必須です。
複数の顧客企業の業務を担当し、納期などから優先順位をつけて処理を進められること
PCスキル：エクセル、ワード、OUTLOOK ビジネスレベルで使用できるITリテラシー
What makes you stand out / 歓迎する経験スキル：
コールセンターあるいは事務センターでの就業経験
自動車を所有されている、あるいは所有されたことがある方※自動車関連の業務のため、自動車の知識（運転の経験や車検証に記載の内容が分かる程度）があると尚良い
高いコミュニケーション力
自らルールや規律が守れる方（派遣社員もいるため他のメンバーの模範になれるような方）
土日の営業（10時～18時）を行っている部署のため、シフト勤務ができる方
Skills Required
- Ability to prioritize and process work for multiple client companies according to deadlines
- Business-level proficiency with Excel, Word, and Outlook, plus general IT literacy
- For Unit Chief: experience managing subordinates
- For Unit Chief: experience improving operational efficiency
- For Unit Chief: scheduling management experience
- Call center or administrative center experience
- Automobile ownership or prior ownership, with basic automotive knowledge
- Strong communication skills
- Ability to work shifts, including weekends from 10:00 to 18:00
Marsh McLennan Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Marsh McLennan and has not been reviewed or approved by Marsh McLennan.
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Leave & Time Off Breadth — Leave offerings are described as generous, including sizable PTO, paid holidays, paid sick days, and additional time off such as paid volunteer time and “Summer days.” These time-off benefits are portrayed as a standout part of the overall rewards package.
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Healthcare Strength — Healthcare coverage is characterized as comprehensive, spanning medical, dental, and vision options, with additional supports like disability and life insurance and access to mental health resources and an EAP. The breadth of plan options is positioned as a core strength of the benefits package.
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Retirement Support — Retirement benefits are framed as solid, with 401(k) programs and employer matching frequently highlighted alongside other financial programs. Stock purchase options are also referenced as an additional wealth-building component of the total rewards mix.
Marsh McLennan Insights
What We Do
Marsh McLennan (NYSE: MMC) brings together nearly 78,000 experts in risk, strategy, and people across Marsh, Guy Carpenter, Mercer, and Oliver Wyman, serving clients in over 130 countries. Marsh enables enterprise worldwide by helping clients manage risks, transforming uncertainty into opportunity. Guy Carpenter helps clients grow profitably with reinsurance broking expertise, advisory services, and advanced analytics. Mercer helps organizations advance the health, wealth, and careers of their most vital asset — their people. Oliver Wyman’s expertise in strategy, operations, risk, and organization transformation changes what is possible for our clients, their industries, and society. Together, we combine a unique range of capabilities to help our clients solve problems, seize opportunities, and build lasting success in increasingly complex operating environments.
