Who We Are:
Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.
JOB MISSION:
We’re looking for a versatile and experienced Marketplaces Operations Specialist to help power our marketplace engine and elevate our operations. Reporting to the Marketplace Manager, you’ll play a key role in launching New Balance products with speed and quality, ensuring flawless order fulfilment by collaborating with logistics, customer service, and IT, and owning the onboarding of new marketplaces to meet launch targets. This role combines hands-on execution with continuous process improvement. If you are hardworking, motivated, and excel in collaborative settings, this is your chance to create a meaningful difference.
MAJOR ACCOUNTABILITIES:
Taking ownership and becoming the main point of contact for marketplaces operational tasks, incidents, and improvements projects.
You are responsible for the end-to-end product onboarding process, ensuring products go-live across our marketplace accounts on time and with quality product data.
Reviewing our existing product onboarding processes, defining, and implementing improvements to bring these to the next level.
Designing, implementing, using and distributing product onboarding reporting to give transparency on release status and following-up with partners.
You are responsible for hitting the order fulfilment SLAs. You supervise critical metrics and coordinate actions with our logistics, IT, and customer service teams to meet targets.
Reviewing existing order fulfilment processes and coordinating changes to improve the current operational status.
Working closely with Marketplaces Key Account Leads to support assembling marketplaces opportunities.
Stay informed about marketplace trends, policies, and industry standard processes to implement effective strategies.
Leading and coordinating new marketplace channels integration projects.
REQUIREMENTS FOR SUCCESS:
Relevant years of experience with marketplace and/or partner program operations.
Detailed oriented and passion to make things work.
Analyzing data and finding opportunities for process improvement.
Comfortable chasing different (internal and external) stakeholders to get things done.
Proficiency in providing reporting, insights, and recommendations.
Strong project management skills.
Proficiency with Microsoft Excel.
Experience with middleware providers (Rithum and Cymbio).
Fluent in English, other European languages are an advantage.
BENEFITS:
Discretionary Bonus Opportunity
Discount on the health insurance
8% holiday allowance
Flexible Working Hours
Pension Scheme
25 days Annual Leave per year
Up to €250 travel allowance each month
Hybrid working
On-Site Gym
Employee Discount
Work from-home allowance
Home working equipment
Sports Subscription Services
Opportunity to work from anywhere for up to four weeks per year
Wellbeing and Mental Health Benefit (24/7 Employment Assistance Program & Support)
Equal Opportunity Employer:
New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership and gender reassignment. We are an equal opportunity employer and support a culture of diversity and inclusion.
If you have not already done so, please let us know if you require any support so we can make the right adjustments and considerations should they be required.
New Balance Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about New Balance and has not been reviewed or approved by New Balance.
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Healthcare Strength — Benefits coverage is described as comprehensive, including medical, dental, and vision options alongside wellness resources like health coaching. Fitness reimbursement is also cited as part of the overall health and wellness offering.
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Retirement Support — Retirement support is positioned as strong, with a 401(k) plan and a company match described as dollar-for-dollar up to a stated contribution level in some locations. Life insurance and disability benefits are also included as part of the broader financial protection package.
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Leave & Time Off Breadth — Time-off offerings are characterized as generous, with paid holidays, vacation time, and paid sick leave highlighted. Flexible schedules and telecommuting options are also described as supporting work-life balance.
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What We Do
In 1906, New Balance began as a humble one-man operation founded on the belief that “we were born to move,” and has since grown into an international corporation, selling footwear and apparel in over 120 countries and employing over 8,000 associates worldwide. Our mission has always been to support the performance of athletes, and with an unparalleled focus on quality and craftsmanship, we’ve come to set the standard for comfort and fit in an industry all too often driven by hype. We’re incredibly proud of our history and how far we’ve come, but companies don’t thrive for over a century by being content. Whether it’s setting a new style trend, retooling our manufacturing process, or building a new state-of-the-art headquarters, we pursue innovation with a spirit of fearless independence. As the only privately held major footwear company in the world, we’re free to do things our way, pushing limits and testing boundaries as we continually reimagine what could be. After all, the status quo isn’t static. But doing things our way wouldn’t mean much if we weren’t also doing them the right way. We invest in our associates as they invest in us, and as we move forward, we make a point of giving back, supporting communities around us through ambitious philanthropic efforts and involvement programs. We are a company that cares, and our culture is one of integrity and teamwork where together we become greater than the sum of our parts.
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