- Maintain product catalog quality through product validation, content review, recalls, and issue resolution.
- Support seller operations, including compliance reviews, documentation, account configuration, and operational communications.
- Process marketplace financial activities, including commissions, invoicing, purchase orders, reconciliations, transaction reporting, and payout support.
- Coordinate supplier onboarding, monthly business reviews, feature testing, and operational improvements.
- Assist new sellers with onboarding, account activation, payment setup, KYC reviews, and invoicing inquiries.
- Support customer service by monitoring marketplace communication channels, creating and managing incidents from customer emails, and dispositioning order and product concerns to the appropriate teams for resolution.
- Maintain accurate records and identify opportunities to improve marketplace processes and operational efficiency.
- Collaborate cross-functionally to support marketplace growth and achieve business objectives.
- Bachelor’s degree in Business Administration, Supply Chain Management, Operations Management, E-Commerce, Logistics, Finance, Accounting, International Business, Management Information Systems, Industrial Engineering, or a related field preferred; equivalent relevant professional experience may be considered.
- Excellent communication skills in English (B2+ or higher) and ability to collaborate across functions and geographies.
- 2–3 years of relevant experience in eCommerce, marketplace operations, customer support, supply chain operations, or a similar operational role required
- Experience in eCommerce, marketplace operations, customer support, or supply chain operations preferred.
- Strong organizational, analytical, and problem-solving skills.
- Excellent communication and customer service skills.
- Proficiency with Microsoft Office, particularly Excel; experience with marketplace platforms such as Mirakl is a plus.
- Ability to manage multiple priorities in a fast-paced environment with a high level of accuracy and attention to detail.
Benefits:- This is a hybrid position based in Ultra Park II, Lagunilla (Heredia). On-site presence is required only when necessary, such as for meetings, trainings, or collaborative activities, in alignment with the company’s telework agreement, which currently requires employees to work on-site three (3) days per week)
- Private Medical Insurance
- Asociacion Solidarista
- Life Insurance
- Personal Day Off
Skills Required
- 2-3 years relevant experience in eCommerce, marketplace operations, customer support, supply chain operations, or similar operational role
- Excellent communication skills in English (B2+ or higher) and ability to collaborate across functions and geographies
- Proficiency with Microsoft Office, particularly Excel
- Strong organizational, analytical, and problem-solving skills
- Excellent communication and customer service skills
- Ability to manage multiple priorities in a fast-paced environment with high accuracy and attention to detail
- Bachelor's degree in relevant field preferred (or equivalent relevant professional experience)
- Experience with marketplace platforms such as Mirakl
- Only candidates with Costa Rican nationality or valid immigration status will be considered; relocation not available
Sysco Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sysco and has not been reviewed or approved by Sysco.
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Healthcare Strength — Multiple national medical plan options with telehealth, behavioral health resources, and targeted programs indicate broad coverage and support. Preventive care access and ancillary offerings (dental, vision, Rx advocacy) further reinforce the package.
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Retirement Support — A 401(k) with automatic company contributions plus a match, alongside an employee stock purchase plan, underscores solid retirement support. At union locations, enhanced pension terms add to perceived long‑term value.
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Pay Growth & Progression — Recent collective bargaining outcomes with substantial wage increases demonstrate meaningful pay progression where contracts apply. In high‑volume markets, incentive structures can amplify earnings beyond base rates.
Sysco Insights
What We Do
Sysco is the global leader in selling, marketing and distributing food and related products to customers who prepare meals away from home. This includes restaurants, healthcare and educational facilities, lodging establishments, entertainment venues, and more. Sysco operates almost 340 distribution centers, in over 10 countries, with 76,000 colleagues serving approximately 730,000 customer locations. The company generated sales of more than $81 billion in fiscal year 2025 that ended June 28, 2025. As the world’s largest food-away-from-home distributor, Sysco offers customized supply chain solutions, bespoke specialty product offerings, and culinary support to drive customers to innovate and optimize their operations. We act as a trusted business partner to our customers, helping them grow through our industry-leading portfolio that includes fresh produce, premium proteins, specialty products, sustainably focused items, equipment and supplies, and innovative culinary solutions. For more information, visit www.sysco.com. For important news and key information for Sysco investors, visit the Investor Relations section of the company’s website at investors.sysco.com.
