We're looking for:
You would be joining Nitra at a critical stage of growth as we scale through Series B and build the foundation for the next phase of the company.
We’re looking for a Marketplace Operations Lead to help build and scale the operating engine behind NitraMart, Nitra’s healthcare marketplace. This is a hands-on role for someone who thrives in fast-moving environments, has exceptional attention to detail, and enjoys solving complex operational problems.
You will work cross-functionally to manage day-to-day marketplace operations, resolve issues across the customer and order journey, improve workflows, and use data to identify opportunities to make NitraMart more efficient and reliable. Your work will help build the processes and systems needed to scale the marketplace to thousands of healthcare practices.
The ideal candidate brings 4-8 years of experience in marketplace, business, e-commerce, logistics, or customer operations, ideally at a high-growth technology company. Experience with order flows, vendors, product catalogs, fulfillment, or procurement is a strong plus.
You are proactive, analytical, highly organized, and comfortable operating through ambiguity. You take ownership, move quickly from identifying problems to resolving them, and know when to solve something manually versus building a more scalable solution.
Your responsibilities will include:
- Own day-to-day NitraMart operations
- Manage marketplace workflows across orders, vendors, products, fulfillment, and customer issues.
- Identify operational problems and drive them through resolution quickly and accurately.
- Deliver a great marketplace experience
- Partner with Customer Success, Product, and other teams to improve the end-to-end customer journey.
- Monitor marketplace performance and identify opportunities to improve utilization, reliability, and customer satisfaction.
- Turn data into action
- Track marketplace KPIs, investigate trends and root causes, and translate insights into clear actions.
- Build reporting and analyses that improve visibility into marketplace performance.
- Build scalable processes
- Improve workflows, documentation, reporting, and internal tools as NitraMart grows.
- Identify repetitive manual work and partner with Product and Engineering on opportunities for automation.
- Support marketplace growth
- Help launch new vendors, products, and marketplace capabilities.
- Work cross-functionally to execute initiatives that expand and improve NitraMart
You have:
- 4-8 years of experience in marketplace operations, business operations, e-commerce, logistics, customer operations, or a similarly operational role.
- Strong analytical and problem-solving skills with comfort working with data and spreadsheets; SQL experience is a plus.
- Exceptional attention to detail and the ability to manage multiple operational workstreams.
- High ownership, urgency, and comfort operating in a fast-moving startup environment.
- A builder mindset—you identify problems, develop practical solutions, and drive them through completion.
- Strong communication skills and experience working cross-functionally.
- Experience with B2B marketplaces, e-commerce, procurement, vendors, fulfillment, healthcare, or SMB customers is a plus.
- Bachelor’s degree or equivalent experience.
We offer:
- Equity - Everyone at Nitra is an owner. When the company wins, you win
- Competitive Salary - You’re the best of the best, and your salary will reflect your experience and reward your contributions to Nitra
- Health Care - Your health comes first. We offer comprehensive health, vision, and dental insurance options.
- Retirement Benefits - Your financial stability matters to us so we provide a generous employer 401K match
- Nitra maintains a hybrid work policy, with team members working from the office four days per week and Wednesdays designated as a work-from-home day.
Skills Required
- 2-4 years experience in marketplace operations, business operations, e-commerce, logistics, or customer/operational roles
- Comfort working with data and spreadsheets
- Exceptional attention to detail and ability to manage multiple operational workstreams
- High ownership, urgency, and comfort operating in a fast-moving startup environment
- Builder mindset: identify problems, develop practical solutions, and drive completion
- Strong communication skills and experience working cross-functionally
- Bachelor's degree or equivalent experience
- SQL experience
- Experience with B2B marketplaces, e-commerce, procurement, vendors, fulfillment, healthcare, or SMB customers
What We Do
Nitra’s mission is to overhaul the healthcare industry with radically efficient and transparent solutions. Nitra empowers providers to find the right balance between supporting their patients and running their practice – starting with tools that deliver a simpler, smarter way to manage their spending. Nitra solutions integrate seamlessly with the complex business processes of the industry. Our goal is to provide an ecosystem that helps doctors better manage their practices, so they can focus on their patients. Starting with the first business card built specifically for doctors, Nitra will expand to bring physicians and medical clinics around the country the loans, accounts, payments, and expense management products they expect, in an all-in-one platform powered by machine learning and blockchain technologies. The company was created by unicorn founders who have successfully scaled to thousands of customers. They are joined by an ambitious and experienced team from Amazon, American Express, Citi, Dropbox, Facebook, Mastercard and PayPal. The team is supported by an expert group of Advisors such as the cofounders of Square and Xendit, executives from Intuit, Governors and White House senior staffers, and is backed by some of the world’s leading VCs such as Andreessen Horowitz and NEA. Interested? We are growing fast and actively building our team. Look at our job postings and let us know where you fit!
