The Role
Manage relationships with marketplace hosts through several dozen outbound calls daily. Help hosts improve listings by creating Google Maps pins, refining photos and descriptions, optimizing pricing, and increasing reviews. Promote and manage the signage program, track performance, coach high-potential hosts, and identify process improvements that increase marketplace growth and operational efficiency.
Summary Generated by Built In
At Neighbor, we’re building the largest hyperlocal marketplace the world has ever seen. We’ve raised over $75 million from top-tier investors such as Andreessen Horowitz and the CEOs of DoorDash, StockX, and Uber. Our marketplace is already flourishing in all 50 states and we’re just getting started!
About the Role
As a Marketplace Growth Associate, you’ll work with Neighbor’s hosts: the commercial and residential property owners who list their storage and parking space on our marketplace. Hosts are the supply side of everything we do. The more easily renters can find a host’s space, the more that host earns and the faster the marketplace grows in every city we serve. You’ll be one of the people making that happen, one host at a time.
Most of your day (50–75%) is outbound phone calls with hosts. On each call, you’ll help a host make their listing stronger and easier to find: setting up a Google Maps pin, tightening photos and descriptions, getting the price right, and building up reviews. The goal is to turn their space into steady, growing income. The rest of your time is operations: running the signage program, tracking results and finding ways to make the whole thing work better. This role fits you if you like being on the phone, you can manage a high volume of work on your own, and you tend to notice when a process could run better.
Primary Responsibilities
- Schedule and run several dozen calls a day with hosts to create Google Maps pins for their Neighbor listings
- Improve pin quality and performance over time with better photos, descriptions and review requests
- Pitch hosts on Neighbor signage, send customized signs to those who opt in, and track how each sign performs
- Coach high-potential hosts on smart pricing, strong photos, reviews and clear descriptions so their listings attract more renters
- Be Neighbor’s front line with hosts, building relationships that keep them active and growing on the platform
- Spot bottlenecks in our growth programs and propose fixes that make them faster and more effective
Qualifications
- 1+ years of work experience
- Strong attention to detail
- Proven ability to communicate with customers professionally and in a neighborly way, especially over the phone
- Ability to follow a process while spotting ways to improve it
- Strong organizational skills and the ability to manage a high volume of work without significant oversight
- Experience in a high-volume phone role (customer service, inside sales, SDR or similar)
- Interest in local SEO, marketplaces or marketing
- Experience building AI workflows
- Comfort with a fast-moving startup pace and a drive to grow your role
Required
Preferred
Benefits
- Stock options
- Medical, dental, and vision insurance
- Generous PTO
- 11 paid company holidays
- 401(k) plan
- Infant care leave
- On-site gym/showers open 24/7
About Neighbor:
Neighbor is the largest and most comprehensive marketplace for self storage and parking, with listings in almost every U.S. city. From storage facilities to neighborhood garages, driveways, and RV spots, Neighbor brings every option together in one simple search. Come help us disrupt the $500 billion storage and parking industry! This is a unique opportunity to join a fast-growing, VC-backed tech startup. You will be part of a an extremely talented, hardworking and passionate team committed to changing the world one neighbor at a time.
Neighbor is an equal opportunity employer and is committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, connect with us via email at [email protected]. Check out our careers page to get to know us better as you think about your next step at Neighbor!
Skills Required
- 1+ years of work experience
- Strong attention to detail
- Professional customer communication skills, especially by phone
- Ability to follow processes while identifying improvements
- Strong organizational skills and ability to manage high-volume work independently
- Experience in a high-volume phone role such as customer service, inside sales, or SDR work
- Interest in local SEO, marketplaces, or marketing
- Experience building AI workflows
- Comfort working in a fast-moving startup environment and motivation to grow the role
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The Company
What We Do
Neighbor is a peer-to-peer storage company that connects people with unused space to people in need of storage. Through Neighbor, homeowners turn their garages, basements, RV pads, etc. into extra monthly income and renters are given a flexible and affordable storage alternative. Demand for self storage has never been higher in the USA and supply is limited, which means high prices and inflexible contract agreements.
