Smartcat is on a mission to become the wall-to-wall Language AI platform, addressing the diverse needs in multilingual content for various user personas within global enterprises.
Smartcat is uniquely positioned within the $100+ billion multilingual content industry, which is currently served by tens of thousands of agencies. This results in a highly fragmented and inefficient supply chain, high costs, unacceptable turnaround times, and quality issues. Using highly qualified internal resources to translate or create multilingual content (insourcing) solves the quality problem for enterprises, but if done manually, it can't solve for scalability, high cost, and slow turnaround.
Smartcat changes the ROI equation in favor of insourcing with its Language AI platform for enterprise end-users. It delivers high-quality, instantaneous AI translations or generates new content in any language by tapping into a customer-specific multilingual content library. The AI output is further refined through human editing by the client's internal reviewers or experts from the Smartcat's embedded global marketplace of linguists and content editors. This AI output continuously improves through the editing feedback loop, ensuring consistent and customer-tailored results.
More than 1,000 global companies including ~20% of the Fortune 1,000 trust Smartcat to communicate their innovations and ideas all over the world.
As a dynamic Series C company, Smartcat is growing at 130% YoY, thanks to the high and quick ROI it delivers to global enterprises. It's well-funded by notable VCs, and is capital efficient, offering a unique blend of hyper-growth potential with downside protection and the capacity for long-term planning and strategy.
Mission
As the Marketplace Delivery Team Lead, you will lead and mentor a team of three Marketplace Delivery Managers, guiding them in onboarding customers to our marketplace and ensuring seamless, automated service delivery. Your role is to optimize team performance, drive marketplace utilization, and ensure our SLAs are consistently met with a focus on quality and on-time delivery.
Outcomes
Team Leadership: Lead, mentor, support, and be the voice of a team of three Marketplace Delivery Managers, fostering a collaborative and high-performance environment.
Strategic Oversight: Guide your team in utilizing Smartcat’s automated technologies to achieve 90% workflow automation, intervening when necessary to ensure 100% delivery of SLAs.
Performance Management: Monitor and manage team performance to achieve goals, such as contributing to 100% QoQ marketplace utilization growth and maintaining less than 8% annual churn.
Customer Onboarding: Oversee the onboarding of new customers, ensuring that your team delivers a seamless and positive experience.
Quality Assurance: Ensure that all translations delivered through the marketplace meet the highest standards of quality and timeliness, sourcing the right suppliers as needed.
Collaboration: Work closely with Account Managers, Account Executives, Solutions Architects, and Support teams to align on client needs and drive continuous improvement across the marketplace delivery operations.
Continuous Improvement: Drive continuous improvement initiatives within your team, optimizing processes and increasing efficiency.
Requirements
- 5+ years of experience in a translation project management or localization management role, with at least 2 years in a leadership position.
- Strong knowledge of language and localization processes, tools, and technologies, including translation management systems (TMS) and artificial intelligence (AI).
- Demonstrated experience in leading teams, managing projects, and achieving strategic goals.
- Excellent communication and stakeholder management skills, with the ability to foster collaboration across remote teams.
- A solution-oriented mindset with a strong focus on continuous improvement and operational efficiency.
- A track record of success in a fast-paced, dynamic environment, preferably within a startup.
- Ability to understand the product vision and strategy in depth, as well as challenge and enhance it. We are building a market network for the global translation industry. To learn more about the market network concept, read this article; this one is insightful too.
- Native-level fluency in English, both written and spoken.
- A data-driven approach. Ability to justify decisions using concrete metrics.
- Integrity and full commitment.
- Growth mindset.
- Readiness to work in a highly intense startup environment requiring extreme focus, a strong sense of ownership, and persistence to breakthrough.
- Openness to constructive feedback and the opinions and ideas of others.
- Fully remote team
We are a global team of 200+ enthusiastic people spread across 30+ countries. We have been fully remote since 2020, with some locations populated with more Smartcaters than others, such as Boston, NYC, SF, the Bay Area, London, and Lisbon. - Innovating a $50 Billion industry
Smartcat’s innovative business model taps into this $50B language translation industry with a platform allowing enterprise end users to stop using traditional outsourcing and enjoy easy-to-use AI-powered SaaS that delivers immediate high-quality results at a fraction of the cost. - High impact role enabling innovation and inclusion in organizations
You will enjoy building with us. You will drive changes in how an old-fashioned global language industry operates while improving how hundreds of thousands of people work and millions of people exchange knowledge and ideas worldwide. - Join the rocketship to scale-up 10x and beyond together
We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing at 130% YoY, thanks to our strong product-market fit and high-performing team, and plan to accelerate from here. - Smartcat Culture: Where Diversity Meets High Performance
At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and clear, honest and direct communication. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to diversity and inclusion is steadfast, and we stand firmly against discrimination and harassment.
What We Do
Smartcat is the essential language AI platform for any global enterprise.
Our client-tailored language AI turns content in any format into any language, from documents to videos to complex websites and software, making global operations simple for any corporate team.
It also allows any user to create new content by tapping into a multilingual enterprise library. Teams get results at 1/100 of the cost in minutes, not weeks, and never have to make the same edits twice with adaptive AI that remembers every update made by any team member.
The editing process can be scaled up in no time by accessing the largest embedded marketplace of linguists and editors, all AI-automated. More than 1,000 global companies including 20% of the Fortune 500 trust Smartcat to communicate their innovations and ideas all over the world
Gallery
Smartcat Offices
Remote Workspace
Employees work remotely.
Our HQ is in Boston, United States, but our workforce is global — from San Francisco to New York, Barcelona to Istanbul, and beyond! The choice is yours at Smartcat.
