Smartcat
Offices at Smartcat
Smartcat is headquartered in Boston, Massachusetts, USA.
Remote Workplace
Employees work remotely.
Our HQ is in Boston, United States, but our workforce is global — from San Francisco to New York, Barcelona to Istanbul, and beyond! The choice is yours at Smartcat.
Typical time on-site:
None
U.S. Office Locations
Boston, Massachusetts, USA
177 Huntington Ave, Boston, Massachusetts, United States, 02115
Recently posted jobs
The Customer Experience Specialist at Smartcat will assist customers with their needs, use modern ticketing tools, troubleshoot issues, and collaborate with various teams to enhance customer satisfaction. Responsibilities include resolving requests, maintaining documentation, and ensuring service level agreements are met.
As a Customer Experience Specialist at Smartcat, you will assist customers with their needs, resolve requests using ticketing systems, escalate issues, and collaborate with internal teams to maintain a high level of customer satisfaction. You will also help develop documentation for user support.
As a Senior Backend Engineer, you will design and implement scalable backend services and APIs, optimize performance and security, and troubleshoot production issues. You'll collaborate with cross-functional teams and participate in code reviews while ensuring the backend services meet customer needs.
