Marketing Services Representative

Summary
 Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but for more than seven decades we’ve been part of the national landscape, with our roots firmly embedded in the South Carolina community. We are the largest insurance company in South Carolina … and much more. We are one of the nation’s leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies that allows us to build on a variety of business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team!
Description
 

Position Purpose:

Responsible for supporting the retention of the State Health Plan contracts. Supports all aspects of marketing, sales and service and assists with coordination of marketing support efforts for various insurance products. May assist with group enrollments and educates members of their policy. Establishes strong professional relationships with customers/agents/consultants to assist in account retention and growth. Coordinates/tracks/supports special projects as assigned by management.

40% Provides day-to-day service and support to groups/agents/account representatives. Gathers needed information from client/agent to complete marketing package. Works closely with Marketing, Underwriting, Operations, Agents, Account Reps, and customers to identify and resolve issues/problems within assigned region.

Logistics:

This is a full-time hybrid position working (40-hours/week) Monday-Friday 8:00am – 5:00pm working two days per week on-site at 4101 Percival Rd. Columbia SC, in an office environment. In the office for the first 4-6 weeks then hybrid 2 days a week in the office.

What You will Do:

• Coordinates and assists account representatives/agents with renewals, changes and/or new group implementations/transitions. May prepare, deliver, and review renewal packages with clients. Maintains schedules and calendars and tracks documentation necessary for reporting activities.
• Prepares client marketing materials. This may include presentations, renewal packages, group proposals, administrative agreements, etc.
• Trains group leaders/agents/account reps/members on appropriate policies, procedures, and processes. May coordinate and/or facilitate training sessions, enrollment meetings, and site visits.
• Prepares weekly, monthly, and annual activity reports for management.

To Qualify for This Position, You Will Need:

• Required Education: Associate's
• Degree Equivalency: 2 years job related work experience
• Required Work Experience: 2 year's experience in customer service, healthcare account sales/marketing service and support, and/or life insurance account sales/marketing service and support, or a combination of these.
• Required Skills and Abilities: Knowledge of, or the ability to acquire knowledge of, healthcare industry and/or life insurance industry and the marketplace. Good judgment. Effective customer service and organizational skills. Demonstrated verbal and written communications skills. Proficient spelling, punctuation, and grammar. Basic business math proficiency. Analytical or critical thinking skills. Ability to handle confidential or sensitive information with discretion.
• Required Software and Tools: Microsoft Office.

What we Prefer you to have:

• Preferred Education: Bachelor's Degree

What We can Do for You:

We offer our employees great benefits and rewards.  You will be eligible to participate in the benefits the first of the month following 28 days of employment.  

• Subsidized health plans, dental and vision coverage
• 401K retirement savings plan with company match
• Life Insurance
• Paid Time Off (PTO)
• On-site cafeterias and fitness centers in major locations
• Wellness program and healthy lifestyle premium discount
• Tuition assistance
• Service recognition
• Employee Assistance
• Discounts to movies, theaters, zoos, theme parks and more

What to Expect Next:

After submitting your application, our recruiting team members will review your resume to ensure your meet the qualifications.  This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. If the qualifications required proof of semester hours, please attach your transcript to your application.

Management will be conducting interviews with the most qualified candidates, with prioritization give to those candidates who demonstrate the preferred qualifications.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.

Some states have required notifications. Here's more information. 

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.

If you need special assistance or an accommodation while seeking employment, please e-mail [email protected] or call 1-800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.