Customer Insights Analyst - ONSITE

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.
We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.
 

Primary Function

The Marketing Research Analyst is responsible for the development of internal and external surveys using a variety of platforms that include but are not limited to, Qualtrics, Survey Monkey, Experience.com, and others. This person will create custom surveys as defined by Newrez Originations and Servicing divisions. This person will be responsible for managing the implementation of surveys as well as the collection and dissemination of results along with maintaining onboarding/offboarding of employees within the platform as well as troubleshooting employee issues/questions as needed.

Principal Duties:

• Program, test, and distribute a variety of survey instruments across various divisions and departments.
• Review survey requirement documentation and provide clear and concise feedback with regards to programming considerations.
• Develop and test custom solutions for specific survey requirements, working closely with the business owners to ensure their needs are met.
• Ensure surveys are accurately and efficiently programmed, allowing for accurate data collection and ease of back-end data processing.
• Provide an engaging and user-friendly respondent experience.
• Design results dashboards and provide reports, as necessary.
• Monitor performance of survey platforms, providing feedback to the team and vendors, as necessary.
• Monitor and actively respond to all technical support needs related to surveys and reporting.
• Communicate progress of survey project assignments, completion rates, and deadlines.
• Performs related duties as assigned by management.

Education and Experience

• Bachelor’s degree in Marketing/ Marketing Research, Communications, Business, or a related field.
• 2-4 years’ experience related Marketing Research experience.
• 2-4 years’ experience working with survey platforms.
• 6 years’ experience working with data.

Knowledge, Skills, and Abilities

• Demonstrated knowledge of survey design.
• Ability to translate survey requirements into a functional, user-friendly survey that is responsive to the needs of both the respondents and the customer.
• Ability to work across functional boundaries and interact with employees at all levels of the organization.
• Ability to multi-task with high attention to detail is essential.
• Excellent written and oral skills.
• High familiarity with Microsoft Office Suite.
• Experience with Qualtrics desired.
• Experience with JavaScript, Structured Query Language (SQL), HyperText Markup Language (HTML) and/or Cascading Style Sheets (CSS) is a plus.

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

By applying to this position candidate acknowledges that this is not a remote role and is required to be on-site.

#LI-EM2

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Company Benefits:
• Medical (including Health Savings Account & Flexible Savings Account)
• Dental - RX – Vision – Life, Disability Insurance – 401(k) Plan with company match! – Employee Assistance Plan

•  Performance-based Incentives
• Pet Insurance

• Advancement Opportunities

Newrez NOW:

• Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
• 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
• Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

• Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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