We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.
Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.
WE LOVE OUR WORK.
- Assists and supports the Marketing Department with casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events.
- Answers phone calls and proactively assists customers (internal and external) with their concerns
- Welcomes bus patrons, confirming, counting, balancing and distribution of any coupons.
- Accurately completes paperwork referring to lost or stolen patron articles.
- Light clerical work to include but not limited to; envelope stuffing, filing, faxing and copying.
- Assists guests by directing them to appropriate areas and contact department for guest needs.
- Maintains up-to-date information of casino events to ensure guests will receive accurate and prompt information when requested.
- Responsible for educating patron’s on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program.
- Work in conjunction with other departments on an as needed basis.
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
- Adheres to all company, state, and regulatory policies and procedures.
- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
- Must be at least 21 years of age.
- High school diploma or GED required; one year of customer service experience; or equivalent combination of education and experience. Marketing experience preferred.
- Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
- Must be proficient in Microsoft applications (Excel, Word, and Outlook).
- Must have an outgoing, energetic and enthusiastic attitude.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Must be comfortable initiating conversations and creating a fun environment with our guests.
- Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals.
- Ability to read and communicate verbally in English.
- Written communication skills in in English may also be required.
- Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
- Employee must be able to qualify for licenses and permits required by federal, state and local regulations.
STAY IN THE GAME. FOLLOW US.
We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
We're changing entertainment. Follow us.
Equal Opportunity Employer
Skills Required
- At least 21 years of age
- High school diploma or GED
- One year of customer service experience or equivalent combination of education and experience
- Marketing experience
- Ability to interact with guests, staff, and colleagues and resolve problems diplomatically
- Proficiency with Microsoft Excel, Word, and Outlook
- Outgoing, energetic, and enthusiastic attitude
- Ability to present information and respond to questions from groups, clients, customers, and the public
- Comfort initiating conversations and creating a fun environment for guests
- Ability to read and interpret English documents
- Ability to read and communicate verbally in English
- Written English communication skills
- Ability to apply commonsense understanding and handle standardized problems
- Ability to qualify for required federal, state, and local licenses and permits
What We Do
We have the largest and most diverse gaming footprint in North America. With 43 casinos and racetracks across 20 states, a robust online gaming and sports betting presence and exciting sports media, we’re leading the industry — and pushing it toward the future. Every one of our strategic partnerships helps fuel our community’s growth, their love of gaming — and our continued success as the most innovative omni-channel provider of entertainment experiences.
