At Hilton Grand Vacations, our Marketing Concierges are at the heart of the guest experience. In this role, you’ll connect with travelers, learn what excites them about travel, and introduce them to our vacation ownership opportunities in a natural and engaging way. You’ll invite guests to attend a presentation while creating positive, memorable interactions throughout their stay. This is a fast‑paced, highly interactive environment where your energy, professionalism, and consistency directly influence both guest satisfaction and your own success.
Earn up to $11,500 in New Hire Incentives during your first 6 months!
Start strong with a $2,500 incentive in your first month, plus earn additional milestone bonuses of up to $9,000 during your first six months. Total incentive opportunity up to $11,500. Eligibility requirements and program terms apply.
Bring Your Experience and Earn More!
If you have timeshare marketing experience, you may be eligible for a special experienced-hire incentive in addition to our New Hire Incentive Program. Speak with our recruiting team to learn more.
Why Team Members Love Working With Us
We are proud to provide full‑time Team Members with an industry‑leading benefits package, including:
- Compensation: $17.00 per hour, plus commission and bonuses governed by a compensation plan. Marketing Concierge have targeted annual earnings of $70,000+, with top performers earning more based on individual results.
- Day One Medical Coverage: Medical, dental, and vision insurance starting your first day.
- Generous Paid Time Off: Vacation, sick time, and paid parental leave.
- Financial Benefits: 401(k) with company match, life insurance, and an employee stock purchase program.
- Career Growth & Development: Tuition reimbursement for job‑related degrees and certifications.
- Exclusive Travel Perks: Team Member discounts, travel programs, and resort benefits.
- Award‑Winning Culture: Hilton Grand Vacations has earned four out of five stars for work‑life balance and family‑friendly benefits and is recognized by Newsweek as one of America’s Greatest Workplaces for Parents & Families.
For more than 30 years, we’ve been honored by the loyalty of our Owners, Members, and Guests—and our continued success is driven by the passion and professionalism of our Team Members across resorts, call centers, and corporate offices.
Responsibilities
Schedule Details
Marketing Concierge work a flexible schedule, which includes weekends and holidays, based on guest travel patterns and business needs. You must be able to work any scheduled shift within the operating hours of 6:30 AM–9:30 PM.
As a Marketing Concierge, you will be responsible for:
- Promote and book vacation ownership presentations, previews and the sale of mini-vacation packages to eligible on-site guests and visitors.
- Provide concierge services to guests by recommending local dining experiences and attractions while communicating ownership opportunities.
- Distribute approved promotional information and providing excellent customer service to all guests while projecting a professional company image.
- Assist in the implementation and tracking of current and future marketing programs.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Detailed understanding of the island of Hawaii with ability to explain activities, restaurants, and destinations throughout the island.
- Previous experience working in a commission-based sales or marketing environment.
- Preferred candidates to be located in Hawaii and have knowledge of Island activities
Qualifications
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- Ability to work a flexible schedule including evenings, holidays, and weekends.
- Proficiency in English (speak, read, and write).
- High School diploma or equivalent.
- Basic computer proficiency with the ability to learn.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Skills Required
- Ability to work a flexible schedule, including evenings, holidays, and weekends
- Proficiency in English, including speaking, reading, and writing
- High school diploma or equivalent
- Basic computer proficiency and ability to learn
- Knowledge of Hawaii island activities, restaurants, and destinations
- Previous experience in a commission-based sales or marketing environment
- Timeshare marketing experience
Hilton Grand Vacations Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hilton Grand Vacations and has not been reviewed or approved by Hilton Grand Vacations.
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Healthcare Strength — Health coverage is available from day one for many U.S. team members, including medical, dental, vision, life and disability insurance, FSAs, and an EAP. This immediacy and breadth are presented as standout elements of the package.
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Parental & Family Support — Company materials highlight fully paid parental bonding leave for eligible U.S. employees and adoption assistance. These family benefits are positioned as signature components of the total rewards offering.
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Wellbeing & Lifestyle Benefits — Travel discounts through Go Hilton and HGV programs are emphasized as marquee perks that add value beyond base pay. These hotel-rate benefits are frequently presented as a differentiator within the hospitality sector.
Hilton Grand Vacations Insights
What We Do
Hilton Grand Vacations is recognized as a leading,vacation ownership travel company located in Orlando.
