Join Us!
At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!
This is a management-level role responsible for leading a high-performing team of Project Managers. You will be responsible for the end-to-end delivery of global email marketing operations, ensuring your team executes campaigns with precision, speed, and strategic alignment.
As a People Manager, you will focus on building team culture, managing individual performance, and driving operational strategy. You will serve as the primary point of contact for senior stakeholders, ensuring that the team’s workflows are scalable and that all service level agreements (SLAs) are met or exceeded.
Position Responsibilities
People Management: Formally manage a team of Project Managers. Responsible for hiring, onboarding, performance management, career development, and daily coaching.
Operational Excellence: Accountable for the team's overall delivery of global email campaigns / HPP Campaigns. Ensure all projects meet rigorous QA standards and are deployed accurately and on time.
Strategic Planning: Develop and implement long-term operational roadmaps to improve team efficiency, throughput, and campaign performance.
Resource & Capacity Management: Oversee the distribution of work across the team, managing headcount, capacity planning, and resource allocation to handle high-volume periods and shifting priorities.
Stakeholder Leadership: Act as the key partner for internal / external stakeholders. Manage expectations, handle high-level escalations, and provide data-driven insights on team performance and campaign ROI.
Process Engineering: Drive the evolution of email production / hpp workflows. Standardize SOPs across the team and identify opportunities for automation and technical integration.
Change Management: Lead the team through organizational changes, new tool implementations, and evolving business requirements with a focus on stability and morale.
Minimum Qualifications
10+ years of experience in Project Management, Marketing Operations, or Campaign Management.
5+ years of direct people management experience, including responsibility for performance reviews, talent development, and managing a team of at least 5-10 direct reports.
Expert-level understanding of the email marketing lifecycle, including marketing automation tools, HTML/CSS for email, and responsive design.
Proven track record of managing complex, high-volume operations for a global organization.
Superior communication and negotiation skills, with the ability to influence senior stakeholders and cross-functional partners.
Analytical mindset with the ability to use data to drive operational decisions and report on team KPIs/SLAs.
Preferred Qualifications
Bachelor's degree in Marketing, Engineering, or a related field;
Experience in a large-scale operations center or agency environment.
Deep knowledge of CRM platforms, database management, and cross-channel marketing (Push, SMS, In-App).
Experience leading remote or geographically distributed teams.
Certification in Project Management (PMP, Prince2) or Agile methodologies.
Benefits
We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage
We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences
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Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter.
To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC is not responsible for any fees related to unsolicited resumes.
Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at [email protected].
Top Skills
What We Do
At Google Operations Center, we provide caring and knowledgeable support for Google users and customers. From troubleshooting product issues to providing around-the-clock advertiser assistance, you can be part of the teams that help Google users and customers solve problems and accomplish their goals.
