Marketing Operations Specialist

About Whisker Labs

We’re on a mission to save lives and property, leading the next wave in smart home technology and fire prevention with Ting. This intelligent sensor and concierge service monitors a home’s electrical network to detect electrical hazards that often lead to the most devastating and catastrophic fires. While on the job preventing fires inside a home, Ting also helps monitor the electrical grid, contributing to increased community fire safety and reduced environmental impact that comes with fire reduction. We’re steadfastly addressing the long-underserved realm of electrical fire prevention with leading-edge technology and embarking on the next stage of our growth. Visit tingfire.com for more information. 

About the Role

Whisker Labs is seeking a detail-oriented and execution-focused Marketing Operations Specialist to support the systems, campaigns, and data infrastructure that power our marketing organization.

In this role, you will help operationalize marketing campaigns across lifecycle, growth, and partner initiatives. Working closely with the Senior Marketing Manager, Marketing Operations, you will manage campaign execution, maintain marketing platforms, and support reporting that helps the team make confident decisions.

You will operate at the intersection of marketing campaigns, systems, and data, ensuring campaigns launch smoothly, tools remain reliable, and marketing performance is accurately tracked.

This role is ideal for someone who enjoys combining analytical thinking with hands-on campaign execution and who wants to deepen their expertise in marketing automation, CRM systems, and marketing measurement.

You will support the implementation of new marketing technologies and automation initiatives, including emerging AI-enabled workflows. This is a fantastic opportunity to contribute to the evolving landscape of marketing at a critical time.

What You'll Do

Campaign Operations & Lifecycle Execution

• Execute marketing campaigns across email, SMS, digital, and partner channels using marketing automation and CRM platforms.
• Build and manage lifecycle communications, including transactional and triggered messaging such as enrollment confirmations, shipping updates, delivery notifications, and activation reminders.
• Support campaign segmentation, audience targeting, scheduling, and launch coordination to ensure accurate delivery and consistent customer experiences.
• Conduct campaign QA to validate segmentation, links, creative assets, and tracking prior to launch.
• Work closely with channel owners across growth, lifecycle, content, and partner marketing to execute campaigns within marketing automation and CRM platforms.

Marketing Technology & Platform Management

• Support the ongoing administration and maintenance of the marketing technology stack, including CRM, marketing automation, and analytics tools.
• Build and maintain automation workflows, lists, tags, and campaign tracking structures. 
• Maintain CRM hygiene including lists, tags, segmentation structures, and campaign tracking frameworks.
• Assist with platform integrations and system updates to ensure tools remain connected and operational.
• Document marketing operations processes and maintain internal resources for campaign execution and system workflows.

Data, Reporting, & Measurement

• Support the development and maintenance of marketing dashboards and reporting frameworks used by the marketing team and leadership.
• Ensure campaigns are properly tagged and tracked to enable accurate performance reporting.
• Pull and analyze campaign performance data across marketing channels.
• Help identify trends, insights, and optimization opportunities based on campaign results. 
• Ensure campaign links and assets follow established tracking standards including UTM parameters and naming conventions.
• Support broader measurement initiatives, including partner segmentation, audience analysis, and campaign performance reporting.

Process Optimization & Operational Support

• Support improvements to how marketing campaigns are planned, executed, and tracked across teams.
• Maintain documentation for campaign workflows, naming conventions, and marketing operations standards.
• Coordinate with cross-functional partners including Product, Partnerships, Operations, and Sales to support campaign launches and program execution.
• Contribute to operational improvements that increase marketing efficiency and scalability.

Required Skills & Experience

• 2–5 years of experience in marketing operations, digital marketing, lifecycle marketing, or campaign management

• Experience working with marketing automation or CRM platforms (e.g., HubSpot, ActiveCampaign, Marketo, Salesforce, or similar)

• Experience working in marketing analytics or BI tools such as Looker, Tableau, or similar platforms.

• Strong attention to detail and comfort managing campaign setup, segmentation, tracking, workflows, and data structures

• Experience supporting ecommerce or digital marketing programs across platforms such as Shopify, Amazon, Meta, or Google.

• Ability to manage multiple campaigns and priorities simultaneously

• Strong analytical thinking and ability to interpret marketing performance data

• Working proficiency in Excel and PowerPoint

• Experience with project management tools like Asana, Monday.com, ClickUp, or similar

• Basic HTML/CSS knowledge to support QA

Nice to Have

• Experience with lifecycle marketing and automated customer journeys

• Familiarity with campaign tracking frameworks and UTM parameters

• Experience building dashboards or reporting within marketing platforms

• Comfort working across marketing, product, and partner teams in a cross-functional environment

• Familiarity with SEO, AEO, and GEO principles, including how structured content, metadata, and technical implementation support search visibility and AI-driven discovery

What You’ll Bring

• Campaigns launch smoothly with accurate targeting and tracking

• Marketing automation workflows are reliable and well maintained

• Campaign reporting is delivered consistently and accurately

• Marketing platforms remain organized, documented, and scalable

• Marketing teams can launch campaigns faster with fewer operational blockers

Why Join Us?

By joining our team, you will have the opportunity to be a part of a groundbreaking technology that is creating a new category while helping to protect families, homes, and communities from the devastating impacts of electrical fires. We are a passionate team, dedicated to revolutionizing fire prevention to make the world a safer place. Our pace and growth trajectory offer exceptional opportunities for professional development, and we offer competitive compensation and comprehensive benefits. If you want to take ownership, shape strategy, and drive meaningful change, you’ll love Whisker Labs.

Whisker Labs is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.