Marketing Operations Manager (Contract)

Hi. We're OFX, a leading financial operations company providing businesses and accounting firms with real-time financial control and visibility to do business anywhere in the world. With an innovative platform and 24/7 human support, OFX automates and simplifies doing business across borders, reducing risk and eliminating routine operational tasks.

Offering global business accounts, payments to 180 countries in 30+ currencies and currency risk management solutions to simplify global payments. OFX further enhances business operations by providing corporate cards with spend management, bill payments, vendor management, and integrations with popular accounting and HRIS software, to help achieve better business solutions so accounting firms and businesses thrive.

Headquartered in Sydney, Australia, with offices globally, in the United States, Canada, United Kingdom, Ireland, New Zealand, Singapore and Hong Kong. OFX has been a trusted innovator in global money movement for over 25 years.

Purpose of the role

We're looking for an experienced Marketing Operations Manager to join our marketing operations team on a 12 month contract basis. This is a hands-on role that keeps the operational engine of marketing running cleanly: the processes that make marketing work, the offers and promotions we take to clients, and the systems and data underneath them.

You'll own marketing's operating processes end to end, from how work comes in and gets prioritised, through briefing, approvals, and QA, to how it's tracked and delivered. You'll own the full offer and promotion lifecycle including fulfilment, partner with our CRM and delivery teams to take offers to market and keep our systems and data clean, and look after a slice of budget and vendor administration.

You'll need to be detail-obsessed and process-minded, organised and structured, commercially minded enough to know what matters, and confident enough to hold people accountable across teams you don't directly manage and to fix what's broken rather than just flag it.

What you do

• Marketing operating processes: Design, document, and continuously improve the repeatable, scalable processes that keep marketing running, including intake, briefing, prioritisation, approvals, QA, and handoffs between teams, fixing the process rather than the symptom so work moves faster with fewer errors
• Single marketing intake: Own the single intake process for marketing work, the central point through which requests enter, get assessed, and are allocated to the right team or workstream
• Prioritisation and cadence: Maintain a single source of truth for marketing work, its status and priorities, and run the cadence that keeps leadership and the team aligned, including the fortnightly marketing program review, staying on top of priorities in between and keeping the highest-volume teams moving
• Enablement: Train and support the marketing team on the processes and tools so new ways of working are actually adopted, not just documented
• Delivery support: Help keep complex, cross-functional marketing work on track, holding a clear view of tasks, owners, timelines, and dependencies, surfacing blockers early and driving them to resolution rather than waiting
• Offer and promotion management: Own the full lifecycle of client offers and promotions, from creation and approval through to fulfilment, tracking, and reconciliation, making sure offers promised to clients (bonus rates, referral incentives, cashback and the like) are honoured accurately, on time, and in a way that stands up to audit
• Bringing offers to market: Work with our CRM Engagement Campaigns team to take offer campaigns to market, and with our CRM Journeys team to embed always-on offers into our automated client journeys
• Systems and data hygiene: Partner with our Salesforce Marketing Cloud and Data Cloud delivery resources to keep offer setup, audience data, segmentation, and reporting clean, reliable, and well governed
• Budget and vendor operations: Support budget tracking, invoice processing, and day-to-day coordination with marketing operations vendors
• Quality and compliance: Maintain QA and compliance checks across offer setup and fulfilment, including data privacy and consent obligations, catching errors before they reach a client

What you bring

• 10+ years of marketing or marketing operations experience
• Proven experience in a marketing operations role, ideally in financial services or payments, or another regulated, high-volume campaign environment
• Process-minded, with a track record of designing and improving operating processes rather than fixing the same issue twice
• Experience managing offers, promotions, or incentive programs from design through to fulfilment and reconciliation
• Hands-on experience with Salesforce Marketing Cloud (or an equivalent ESP), including building, QA-ing, and launching campaigns, and with Salesforce Data Cloud or another CDP
• Experience keeping cross-functional work on track, with a structured approach to project tracking (Asana or equivalent)
• Strong stakeholder management, comfortable influencing without authority and holding people accountable
• Highly organised with sharp attention to detail, comfortable being the last check before something reaches a client
• Comfortable with budget tracking, invoice processing, and vendor coordination
• Clear communicator who can work across marketing, data, product, and finance teams
• Experience coordinating delivery from external agencies or contractor teams
• Comfortable operating with ambiguity in a business that's scaling up its marketing operations
• Comfortable using AI (Claude) to support marketing operations processes

What it's like working at OFX

We’re OFXers because we want to make a difference. We see challenges as opportunities and we’re not afraid to roll up our sleeves to get stuff done. We’re committed to making things easier for our clients, pushing boundaries and continuing to move with the times so that we can continue to inspire confidence every day and through every transaction.

We operate as one team, cross-functionally and globally, to drive outcomes that deliver excellence for our customers. We're curious self-starters who love learning and sharing our knowledge with others. We embrace change and use our initiative and resilience to overcome challenges.

• Always keep learning. We offer a wide range of learning and career development opportunities to help every OFXer build their capacity and career, with leadership training, secondments, internal mobility and access to a large library of online learning.
• Make a difference. Through our Make a Difference program, we encourage OFXers to give back to causes and communities that are important to them. We celebrate this with an annual volunteer day, which OFXers can use together or individually, as well as matched giving and the opportunity to nominate charity of choice every quarter.
• Reward and recognition. We recognise a job well done. OFXers are encouraged to celebrate their peers’ effort, technical expertise or support through a range of global and regional channels and awards, including quarterly and annual awards, milestones and shout outs.
• Showing our social side. Our Good Vibes employee-led committees around the globe organize events to help keep our employees engaged inside and outside the office. Whether it’s a wellbeing activity, end of year celebration, or a monthly team get-together, our team wants you to feel welcome!
• Benefits that mean something. We offer a range of fantastic benefits, including primary and secondary gender neutral carer parental leave (16 weeks) or birthday leave, you'll feel well-supported at OFX.
• A great work environment. Enjoy work-life balance and flexibility with our hybrid work model, in an inclusive, diverse and non-hierarchal culture.

At OFX, we are committed to fostering a diverse, inclusive and accessible workplace where we value, respect, and encourage our people to be their authentic selves. With an employee base as diverse as the clients we serve, we know that fostering an inclusive workplace is fundamental to our continued success. If you require accommodation for any portion of the recruitment and hiring process, please email us at [email protected].

We encourage you to apply if this role aligns with your career aspirations.