Interface is a global flooring and sustainability leader dedicated to rethinking how spaces work for people and the planet. Our portfolio includes Interface® carpet tile and LVT, nora® rubber flooring, and FLOR® premium area rugs. Across every brand, we innovate in a way that combines design, performance, and sustainability—without compromise.
Trusted by architects, designers, and building professionals worldwide, we help bring bold visions to life with solutions that deliver real, measurable impact. Building on more than 30 years of sustainability progress and industry‑first innovation, we remain ‘all in’ on our goal of becoming carbon negative by 2040, without the use of offsets.
The Marketing Manager, Customer Engagement – Americas is a strategic leader responsible for defining and evolving Interface’s end‑to‑end customer experience, with a core focus on Georgia‑based mill visits, hosted customer programs, and on‑site engagements that bring the brand, products, and manufacturing story to life.
The role is the driving force behind the moments that connect people to the Interface brand, values and purpose, and leads a talented team of event and experience professionals who embody Interface’s culture of creativity, partnership, and purposeful design.
The Marketing Manager, Customer Engagement owns the customer experience operating framework—people, process, technology, data, and measurement—to ensure every interaction aligns to commercial priorities, strengthens our brand, and fuels long‑term growth.
This leader will shift the customer experience function from event execution to intentional, insight‑driven customer engagement, creating clarity, consistency, and accountability across teams. This person will partner closely with Sales, Marketing, Sales Operations, Customer Success, Manufacturing, HR, and Facilities to design experiences that are purposeful, scalable, measurable, and unmistakably Interface.
What You’ll Do:
Customer Experience Strategy & Governance
Define and own the Americas customer engagement and experience strategy, aligned to sales growth priorities, marketing objectives, and Interface’s purpose and sustainability commitments.
Establish a clear vision, operating model, and engagement framework that governs how customer interactions are planned, delivered, and measured across the region.
Serve as a strategic advisor to sales and marketing leadership, ensuring customer engagement investments drive relationship depth, pipeline influence, and brand preference.
Experience Design & Delivery
Oversee high‑impact customer engagements including visits to facilities in Atlanta, LaGrange, West Point, Pine Mountain and other strategic locations.
Ensure experiences are designed with clear objectives, defined audiences, intentional narratives, and measurable outcomes in addition to logistics.
Leverage subject‑matter experts, facilities, and regional assets strategically to deliver differentiated, insight‑led customer experiences.
Maintain executive‑level standards for quality, hospitality, brand expression, and operational excellence.
Process, CRM & Operational Excellence
Design, implement, and continuously optimize scalable experience and event processes, from intake and prioritization through execution and follow‑up.
Partner with sales enablement on the CRM engagement workflow for customer experiences, ensuring accurate data capture, visibility, and alignment with sales processes.
Integrate customer engagement data into CRM, reporting, and performance dashboards.
Establish clear governance, roles, and decision rights across team members, vendors, internal partners and stakeholders.
Data, Analytics & Performance Measurement
Define success metrics and KPIs for customer engagement, including relationship impact, sales influence, experience quality, and ROI.
Translate engagement data and insights into recommendations that inform future investments, experience design and resource allocation.
Provide leadership with regular performance reporting and insights to guide strategic decision‑making.
Team Leadership & Organizational Design
Lead, develop, and empower a geographically distributed Customer Experience & Events team.
Assess team structure, roles, and capabilities; recommend and implement organizational changes as needed to support scale, efficiency, and impact.
Set clear expectations, accountability, and performance standards; coach team members toward strategic thinking and operational excellence.
Foster a culture of collaboration, continuous improvement, and customer‑centricity.
Cross‑Functional Leadership & Influence
Act as a connective leader across Sales, Marketing, Manufacturing, Facilities, HR, Customer Success, and Global Built Space teams.
Coordinate with showroom and facility leaders across the Americas to ensure consistency and alignment.
Contribute to the Americas Marketing Annual Operating Plan and broader commercial planning efforts.
Internal Engagement & Brand Stewardship
Support new‑hire onboarding, sales training, and internal engagement initiatives that bring Interface’s brand, values, and purpose to life.
Serve as a brand steward and ambassador, ensuring internal and external experiences consistently reinforce Interface’s market position and culture.
What You'll Bring:
Qualifications & Experience Requirements
7–10 years of progressive experience in customer experience, marketing, sales enablement, or related disciplines.
Demonstrated success building and leading experience strategies tied directly to business outcomes.
Strong background supporting complex, field‑based, sales‑driven organizations is a plus.
Proven ability to design and govern process and performance measurement frameworks.
Experience leading and evolving teams through change, scale, or reorganization.
Highly effective communicator with presence and influence.
Strategic mindset paired with strong operational discipline and follow‑through.
Additional Requirements
Bachelor’s degree in Business, Marketing, or related field.
Travel approximately 25%, primarily between Atlanta and Troup County, with occasional travel across the Americas.
Flexibility to support events and programs outside standard business hours with advance notice.
Ability to lift up to 40 lbs and support events outside standard business hours as needed.
Where You’ll Work
Primary location: Interface Troup County Campus, LaGrange, GA
Additional work environments vary based on customer engagements and events.
#LI-Hybrid
Learn more about Interface (NASDAQ: TILE) and our brands at interface.com and FLOR.com. Join us on Facebook, Instagram, LinkedIn, and Pinterest.
We are a VEVRAA Federal Contractor. We desire priority referrals of Protected Veterans for job openings at all locations within the State of Georgia. An Equal Opportunity Employer including Veterans and Disabled.
Skills Required
- 7-10 years of progressive experience in customer experience, marketing, sales enablement, or related disciplines.
- Bachelor's degree in Business, Marketing, or related field.
- Proven ability to design and govern process and performance measurement frameworks.
What We Do
Interface is a world-leading modular flooring company with a fully integrated collection of carpet tiles and resilient flooring. Our modular system helps customers create interior spaces while positively impacting the people who use them and our planet. We’re here to realize a more beautiful world, with people and environment in harmony. Our mission, Climate Take Back™, invites industry to join us as we commit to running our business in a way that is restorative to the planet and creates a climate fit for life. We're always looking for passionate, committed individuals to help us get there. Problem solvers. Creative thinkers. True individuals, who don’t follow convention but challenge it. At Interface, that’s a responsibility we all share. From our research labs to our production floor, we’re always looking to design a better way. To inspire others, and to embrace a better tomorrow. If you’re ready to make a real difference, then join us. Help us lead industry to love the world
