This is not your typical internship. You will play a hands-on role in driving brand visibility, executing campaigns, and engaging communities directly.
You’ll work closely with the Country Manager and marketing teams to help position Mukuru as a trusted brand within key communities.
What you’ll be doingDrive on-the-ground activations
- Plan and execute community-based campaigns and activation events
- Represent Mukuru at events, campuses, markets, and community gatherings
- Support customer onboarding during activations
- Track campaign performance and identify new opportunities
Manage social media presence
- Run and grow Mukuru Kenya’s social media platforms
- Create and manage a monthly content calendar
- Engage with customers through comments, messages, and community groups
- Monitor growth, engagement, and performance metrics
Create engaging content
- Design and produce social media content, videos, and campaign visuals
- Capture real customer stories and community moments
- Develop content for campaigns, promotions, and product education
- Maintain a content library aligned to brand standards
Generate market insights
- Track competitor activity and market trends
- Gather customer feedback during activations
- Share insights on target communities and opportunities
- Support reporting on campaign effectiveness and performance
Collaborate with marketing teams
- Coordinate with central marketing on campaigns and content
- Align local activity with broader brand strategy
- Share learnings and performance feedback regularly
Qualifications & experience
- Diploma or degree in Marketing, Communications, or related field
- Strong communication skills (English required; Swahili advantageous)
- Active interest or presence on social media platforms
- Basic design or content creation skills
What will make you stand out
- Creative thinker with strong storytelling ability
- Comfortable engaging people in community environments
- Self-driven, organised, and adaptable
- Passion for fintech, marketing, and community impact
This is a high-impact, hands-on internship where you’ll contribute directly to business growth.
- Real experience in marketing campaigns and events
- Ownership of live social media platforms
- Exposure to fintech and customer acquisition strategies
- Mentorship from experienced professionals
- A portfolio of measurable, real-world results
Remuneration
- Monthly stipend of KES 25,000
I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!
Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.
If you do not receive any response after two weeks, please consider your application unsuccessful.
NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS
Skills Required
- Diploma or degree in Marketing, Communications, or related field
- Strong communication skills (English required)
- Active interest or presence on social media platforms
- Basic design or content creation skills
- Swahili language ability
- Creative thinker with strong storytelling ability
- Comfortable engaging people in community environments
- Self-driven, organised, and adaptable
- Passion for fintech, marketing, and community impact
What We Do
Mukuru is one of the largest money transfer providers in Africa and a leading Next Gen Financial Services Platform that offers affordable and reliable financial services to the emerging consumer. The foundation of our business was built by providing the continent’s migrant diaspora with safe, convenient international money transfers. From this base we have grown a wide range of products and services that take their cue from our customers’ needs and aspirations for greater financial security and a better life. To this end, we continue to build a highly robust and resilient physical and digital financial payments infrastructure across Africa that unlocks new value-added services for our loyal customers. This includes cash transfers, Mukuru Funeral Cover, and the Mukuru Card. As a fintech provider, Mukuru has underpinned its successful customer engagement strategy with the ability to ‘speak the language’ of its users and gain a grassroots understanding of the unique pain points that customers face in each market. Our engagement platforms include WhatsApp, free USSD, the Mukuru App, and the website. Customers are always able to speak to Mukuru about any challenges or difficulties with the platform, whether it’s a Mukuru agent in a physical booth, at a branch, over the telephone, or via a virtual live chat function in a language of the customer’s choosing, and often in their mother tongue. Take a walk through our Contact Centre at any time, and you’ll hear conversations in 15 languages – our very own united nations of Africa and Asia.
