Marketing Executive
Location: London only
Reporting to: Head of Brand Partnerships
Closing date: Wednesday, 23rd September at 5pm.
About Starling
At Starling, we are on a mission to provide people with a fairer, smarter, and more human alternative to traditional banks. We are building a leading digital bank, driven by fast technology, fair service, and honest values. Our vision is to create a banking industry that serves everyone, which we accomplish by developing best-in-class proprietary technology, offering an exceptional customer experience, and establishing a strong, sustainable business.
Our five core values – Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness – are at the heart of everything we do, guiding our strategy and shaping our culture. We're a branchless, largely paperless bank, committed to responsible banking, sustainability, and fostering an inclusive environment where everyone can thrive.
Hybrid working: All Starling colleagues spend a minimum of 10 days per month in the office, with flexibility to work the rest from home.
The Opportunity
The Marketing Executive plays a pivotal role in driving the execution, performance, and day-to-day management of Starling’s key brand partnerships, including Arsenal Football Club, talent ambassadors, and Transport for Greater Manchester (TfGM).
Reporting to the Head of Brand Partnerships, this role acts as the operational support for key partner accounts, centralises reporting and competitor insight across all partnerships, and provides agile support across broader brand planning, events, and SME initiatives.
Requirements
What You'll Do:
- Account management and execution: Serve as the primary point of contact for TFGM, driving daily actions, campaigns, and contractual rights execution. Act as ongoing operational and event support for Arsenal (including community projects, ticketing, hospitality, and merchandise).
- Performance reporting and insights: Own partnership performance tracking across all partners. Monitor, analyse, and report on key metrics in collaboration with internal stakeholders to build a central destination for research and reports.
- Competitor intelligence: Lead the monthly tracking, analysis, and distribution of competitor partnership activities across Marketing channels to inspire innovative and unique Starling campaigns.
- Cross-functional support: Act as an agile contributor to the broader Marketing team, assisting with Brand Integration, SME projects, and internal taskforces.
- Inbox and operations management: Oversee the central Brand/Marketing inbox on a weekly basis, triaging external inquiries effectively.
- Identifying, managing, and escalating operational, financial, and regulatory risks in alignment with Starling’s Risk Management Framework.
- Ensures 100% compliance and accuracy across all marketing collateral approvals processed via JIRA, seeking clarity on regulatory considerations prior to escalation.
- Completes mandatory risk training and ensures appropriate considerations are embedded into all managed partnership activations and events.
What You'll Bring:
- Analytical capabilities with experience interpreting data and performance metrics to generate actionable insights.
- Proven track record in project management, campaign execution, and third-party stakeholder relationship management.
- Experience in events management and activation is highly preferred.
- Solid understanding of risk management, financial promotions, and compliance workflows within a regulated fintech or banking environment.
Behaviours & Competencies:
- Proactive and agile: Self-starter who thrives in a fast-paced environment and comfortably juggles multiple multi-faceted projects simultaneously.
- Creative thinker: Brings "blue sky" ideas, innovative solutions, and fresh perspectives to campaign planning and activation.
- Strong communicator: Clear, articulate communicator with strong presentation capabilities and public speaking confidence.
- Collaborative and engaged: Eager to build strong working relationships across the wider marketing team and contribute to company culture initiatives.
- Minimum of one - two years experience in a marketing campaigns and delivery role.
Benefits
Why Join Starling?
- Make an Impact: Work on projects that directly shape the future of banking and improve the financial lives of our customers. Starling is technology-led, and you'll have the freedom to accomplish your goals in innovative ways.
- Culture of Excellence: Be part of a collaborative, empowered, and forward-thinking team. We encourage experimentation, ownership, and a relentless focus on "doing the right thing.”
- Growth and Development: We are committed to your professional growth, offering opportunities to learn new technologies, take on new challenges, and own interesting things from day one.
- A Bank That Cares: We're a Living Wage employer, committed to flexible working, and dedicated to creating a fair, open, and safe working environment with compassion and inclusion at its core.
- Comprehensive Benefits: We offer a competitive salary and a comprehensive benefits package, including:
- Company-enhanced salary sacrifice pension scheme (7% employer contribution)
- Private Medical Insurance with Vitality including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton.
- 25 days holiday (plus take your public holiday allowance whenever works best for you)
- An extra day’s holiday for your birthday
- Life Insurance at 4x your salary.
- 16 hours of paid volunteering time a year.
- Ability to buy or sell annual leave.
- Generous family-friendly policies.
- Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
- Incentivised refer a friend scheme
- Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
- Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasingOur Commitment to Equality
Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
We use AI tools to support various parts of our recruitment process, helping our team manage applications and assessments more efficiently. These tools are strictly used for support and do not replace human judgment with all final hiring decisions being made by our team. If you would like more information about how your data is processed, please reach out to us.
Skills Required
- One to two years of experience in marketing campaigns and delivery
- Experience interpreting data and performance metrics to generate actionable insights
- Proven experience in project management
- Proven experience in campaign execution
- Proven experience managing third-party stakeholder relationships
- Understanding of risk management, financial promotions, and compliance workflows within a regulated fintech or banking environment
- Experience in events management and activation
- Strong communication, presentation, and public speaking skills
- Ability to manage multiple projects in a fast-paced environment
What We Do
Hello, we’re Starling. Banking was broken – so we decided to fix it. The vision? Fast technology, fair service and honest values. All at the tap of a phone, all the time. We built Britain’s first digital bank. One hard-won banking licence later, we set about giving people a new way to spend, save and manage their money (and take better care of the planet, too). We’re changing banking for good. Back then, we were obsessed with unravelling the knotty world of finance and solving people’s problems rather than selling them stuff. We still are. Since then, we’ve grown. A lot. Over three million accounts (and four account types!). A team of thousands. Headquartered in London with offices in Cardiff, Dublin, Manchester and Southampton. Five years voted Which? Recommended Provider and Britain's Best Banking Brand. Still zero branches. Our culture is open, inclusive and focused on solving real customer problems, with an emphasis on doing the right thing, even when it’s not always the easy thing. From our approach to working together and sustainability to how we build our products, our decisions need to make the world – and Starling – a better place to be. Everyone at Starling is essential to our mission, which is really quite simple: to solve our customer’s problems – and build the best bank in the world! And now we're providing Starling to other banks, via a Software-as-a-Service (SaaS) proposition through our subsidiary Engine, using the proprietary technology platform that it uses to power our own bank.
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