What is PerfectServe?
PerfectServe offers Best in KLAS assets in three categories: clinical communications, scheduling, and patient engagement solutions. We have seen an 88% growth rate over the past three years and need strong team members to help us continue to grow!
PerfectServe’s mission is to accelerate speed to care by optimizing provider schedules and dynamically routing messages to the right person at the right time in any care setting; advancing patient care and clinical workflows.
By joining PerfectServe, you will have the unique opportunity to come alongside us as we further our vision of putting all of these solutions together to provide optimal patient outcomes and faster patient care interventions. By improving speed to care and cross-continuum communication, we save lives, reduce length of stay, minimize re-admissions, and bring joy back to caregivers.
We have an incredible portfolio of customers, with new ones recognizing the value of our solutions and joining the PerfectServe family every day.
Position Overview
Our mission is to improve the patient experience and drive positive outcomes in care delivery settings using innovative technology solutions. The primary goal of this Marketing Development Representative (MDR) position reporting to Marketing is to engage with Inbound leads to build our Marketing funnel.
You will work closely with Marketing and Sales to manage a high volume of inbound leads through various means of communication (email, live chat, phone) and develop a deep product knowledge to aid in converting these leads to qualified opportunities for Account Executives. You must have excellent time management, organization, and communication skills.
- Qualify and nurture inbound leads generated through marketing campaigns, converting them into sales-ready opportunities for the sales team.
- Provide feedback to the Marketing team on lead quality, campaign performance, and messaging effectiveness.
- Respond promptly to inbound inquiries via phone, chat, email, and web forms, ensuring a positive first impression of PerfectServe.
- Conduct discovery conversations to understand prospect needs, patient flow issues, provider frustrations, and overall objectives.
- Educate prospects on PerfectServe solutions and match their needs to appropriate products and services.
- Schedule qualified meetings between prospects and sales representatives based on established criteria.
- Maintain accurate and up-to-date records of all prospect interactions and lead status in Salesforce CRM.
- Collaborate with Marketing to support campaign launches and provide insights for content development.
- Maintain a strong knowledge of all PerfectServe products, services, and value propositions.
- Meet and exceed monthly targets for lead qualification, conversion rates, and meeting bookings.
Qualifications:
- Motivated, competitive, and hardworking with a desire to grow with a company.
- Ability to create a great first impression and provide a PerfectServe experience.
- Salesforce experience preferred, not required.
- Possess excellent communication skills and demonstrate professional etiquette in all forms of communication.
- Not afraid of the phone or hearing ‘no thanks.’
- Pleasantly persistent and able to get to ‘yes’ in a sales conversation.
- Ambitious and open to coaching and new ideas.
- Energized by a fast-paced environment.
- Embody PerfectServe core values: collaboration, purpose, innovation, service, integrity, inclusion.
Why Join PerfectServe?
At PerfectServe, we are transforming healthcare communication and collaboration to help clinicians deliver better care. You’ll work with a dedicated and mission-driven team in an environment that values growth, transparency, and innovation.
**Please do not use AI tools to generate your application materials. We value authentic, personal communication and want to understand your unique voice and perspective.**
We offer a salary range of $50,000 + commissions per year, with compensation tailored to your background, strengths, and potential to grow within the team.
The salary range listed for this role reflects our commitment to pay transparency and is based on market data, internal equity, and the scope of responsibilities. compensation will be determined by a combination of factors, including the candidate’s experience, skills, and the specific team or product area they support.
We regularly review compensation across the company to ensure fairness and consistency. If you are a current employee and have Next questions about how your compensation aligns with our ranges, we encourage you to speak with your manager or People Operations.
- Remote first work environment
- Health, Dental, Vision, Life and Disability Insurance options available day one.
- 401K - with match and immediately vested.
- 17 company holidays, 2 floating holidays plus competitive paid time off policy
- Internal Advancement Opportunities
PerfectServe offers unified healthcare communication solutions to help physicians, nurses, and care team members provide exceptional patient care. PerfectServe’s cloud-based solutions enhance patient safety and reduce provider burnout by automating workflows, speeding time to treatment, optimizing shift schedules, empowering nurse mobility, and engaging patients in their own care.
Top Skills
What We Do
PerfectServe accelerates speed to care by optimizing provider schedules, streamlining clinical communication, and engaging patients and their families in the care experience. Our cloud-based software simplifies complex clinical workflows and schedules with secure and timely communication by dynamically routing messages to the right person at the right time. We drive more efficient care collaboration in all settings to improve patient outcomes and bring joy back to caregivers. PerfectServe has more than 20 years of experience and is a trusted partner to more than 500 hospitals and 30,000 medical practices. See our open positions at perfectserve.com/careers.
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