Position: Marketing Data Operations Manager (Maternity Cover) 1 year
Company: RX Global
Location: Richmond preferred / Hybrid or Duesseldorf
Languages: English, German (nice to have)
About the Role
The position combines people leadership, stakeholder management, operational excellence, project delivery, and continuous process improvement.
The Data Operations Manager is responsible for the effective management, governance, quality, and operational use of customer data across the organization. The role leads a team responsible for delivering data operation services to primarily Marketing but also other business stakeholders while ensuring compliance with RELX data privacy regulations and internal RELX governance requirements.
Responsibilities:
- Lead daily Data Operations activities across systems and teams, ensuring efficient delivery, prioritization, and resource allocation.
- Ensure high standards of customer and account data quality, integrity, governance, and GDPR/privacy compliance.
- Manage data access, uploads, segmentation, campaign readiness, and escalated CRM or data-related issues.
- Lead, coach, and develop the Data Operations team, fostering a collaborative, customer-focused, and high-performing culture.
- Translate business requirements into effective data solutions and drive process optimization and automation to improve operational efficiency.
- Lead targeting and segmentation initiatives, including support for CDP development, to improve campaign effectiveness and commercial outcomes.
- Develop and enhance KPIs, dashboards, reporting, and measurement frameworks to track operational, campaign, and data performance.
- Partner with commercial and cross-functional stakeholders to provide actionable insights, continuously improve service delivery, and support data-driven decision-making.
Qualifications:
- Strong experience in Data Operations, CRM, Data Management, or a related operational function.
- Proven experience leading, coaching, and developing a team.
- Strong understanding of data quality, governance, GDPR, and data privacy principles.
- Experience working with CRM systems, data platforms, and reporting tools.
- Strong analytical skills with experience creating and enhancing dashboards and operational reports.
- Ability to translate business requirements into practical and scalable data solutions.
- Excellent organizational and prioritization skills, with the ability to manage multiple requests and competing deadlines.
- Strong stakeholder management and communication skills, with a collaborative and customer-focused approach.
What we offer:
- A varied role with plenty of scope to make an impact in an international events environment.
- The opportunity to contribute to the continued development of leading B2B event formats.
- A hybrid working model based in Düsseldorf.
- Collaboration with dedicated teams, strong partners, and key industry stakeholders.
- A dynamic environment where organization, creativity, and strategic thinking are highly valued.
Interested?
We look forward to receiving your application at RX. Join a team that creates relevant, impactful, and engaging events.
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Über die PositionDiese Position verbindet Mitarbeiterführung, Stakeholder-Management, operative Exzellenz, Projektumsetzung und kontinuierliche Prozessverbesserung.
Der Data Operations Manager ist für das effektive Management, die Governance, Qualität und operative Nutzung von Kundendaten innerhalb des Unternehmens verantwortlich. In dieser Rolle führen Sie ein Team, das Data-Operations-Services in erster Linie für den Bereich Marketing, aber auch für weitere interne Stakeholder bereitstellt. Gleichzeitig stellen Sie die Einhaltung der Datenschutzbestimmungen von RELX sowie der internen Governance-Anforderungen von RELX sicher.
Verantwortlichkeiten:- Steuerung der täglichen Data-Operations-Aktivitäten über verschiedene Systeme und Teams hinweg sowie Sicherstellung einer effizienten Umsetzung, Priorisierung und Ressourcenplanung.
- Sicherstellung hoher Standards hinsichtlich Qualität, Integrität und Governance von Kunden- und Account-Daten sowie der Einhaltung von DSGVO- und Datenschutzanforderungen.
- Verantwortung für Datenzugriffe, Daten-Uploads, Segmentierungen, die Vorbereitung von Kampagnen sowie die Bearbeitung eskalierter CRM- oder datenbezogener Fragestellungen.
- Führung, Coaching und Weiterentwicklung des Data-Operations-Teams mit dem Ziel, eine kollaborative, kundenorientierte und leistungsstarke Teamkultur zu fördern.
- Übersetzung geschäftlicher Anforderungen in effektive Datenlösungen sowie kontinuierliche Optimierung und Automatisierung von Prozessen zur Steigerung der operativen Effizienz.
- Leitung von Targeting- und Segmentierungsinitiativen, einschließlich der Unterstützung bei der Weiterentwicklung einer Customer Data Platform (CDP), um die Wirksamkeit von Kampagnen und den kommerziellen Erfolg zu verbessern.
- Entwicklung und Optimierung von KPIs, Dashboards, Reportings und Messkonzepten, um operative Performance sowie Kampagnen- und Datenperformance transparent zu machen.
- Enge Zusammenarbeit mit kommerziellen und funktionsübergreifenden Stakeholdern, um umsetzbare Erkenntnisse bereitzustellen, die Servicequalität kontinuierlich zu verbessern und datenbasierte Entscheidungen zu unterstützen.
- Fundierte Berufserfahrung in den Bereichen Data Operations, CRM, Data Management oder einer vergleichbaren operativen Funktion.
- Nachweisbare Erfahrung in der Führung, im Coaching und in der Weiterentwicklung von Teams.
- Sehr gutes Verständnis von Datenqualität, Data Governance, DSGVO und Datenschutzgrundsätzen.
- Erfahrung im Umgang mit CRM-Systemen, Datenplattformen und Reporting-Tools.
- Ausgeprägte analytische Fähigkeiten sowie Erfahrung in der Erstellung und Weiterentwicklung von Dashboards und operativen Reports.
- Fähigkeit, geschäftliche Anforderungen in praktikable und skalierbare Datenlösungen zu übersetzen.
- Hervorragende Organisations- und Priorisierungsfähigkeiten sowie die Fähigkeit, mehrere Anforderungen und konkurrierende Deadlines gleichzeitig zu managen.
- Ausgeprägte Fähigkeiten im Stakeholder-Management und in der Kommunikation sowie eine kooperative und kundenorientierte Arbeitsweise.
- Eine abwechslungsreiche Position mit viel Gestaltungsspielraum und der Möglichkeit, in einem internationalen Veranstaltungsumfeld spürbaren Einfluss zu nehmen.
- Die Möglichkeit, aktiv zur kontinuierlichen Weiterentwicklung führender B2B-Veranstaltungsformate beizutragen.
- Ein hybrides Arbeitsmodell mit Standort Düsseldorf.
- Zusammenarbeit mit engagierten Teams, starken Partnern und wichtigen Stakeholdern der jeweiligen Branchen.
- Ein dynamisches Arbeitsumfeld, in dem Organisationstalent, Kreativität und strategisches Denken besonders geschätzt werden.
Wir freuen uns auf Ihre Bewerbung bei RX. Werden Sie Teil eines Teams, das relevante, wirkungsvolle und inspirierende Veranstaltungen gestaltet.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.
Please read our Candidate Privacy Policy.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights.
Skills Required
- Experience in Data Operations, CRM, or Data Management
- Proven experience leading, coaching, and developing a team
- Strong understanding of data quality, governance, GDPR, and data privacy principles
- Experience working with CRM systems, data platforms, and reporting tools
- Strong analytical skills with experience creating and enhancing dashboards and operational reports
- Ability to translate business requirements into practical and scalable data solutions
- Excellent organizational and prioritization skills to manage multiple requests and deadlines
- Strong stakeholder management and communication skills with a collaborative, customer-focused approach
- Experience with targeting, segmentation, and Customer Data Platform (CDP) initiatives
- English language proficiency
- German language proficiency
RELX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RELX and has not been reviewed or approved by RELX.
-
Retirement Support — Retirement support is positioned as a meaningful part of total rewards through a 401(k) plan with matching contributions, alongside other financial protections such as life and disability coverage. Tuition reimbursement and share purchase access further broaden the financial value of the package beyond base salary.
-
Leave & Time Off Breadth — Leave and time off breadth appears strong, with generous vacation allowances, mental health days, and options like sabbaticals and tiered PTO by tenure. Parental and caregiving leaves are described in detail, reinforcing time-away benefits as a standout component of the overall package.
-
Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle benefits are supported by offerings such as mental health support (e.g., app access), EAP resources, gym-related perks, and wellness incentives. Flexible working hours and related work-life supports add to the perceived day-to-day value of benefits.
RELX Insights
What We Do
RELX is a global provider of information-based analytics for professional and business customers across industries. We help scientists make new discoveries, doctors and nurses improve the lives of patients and lawyers win cases. We prevent online fraud and money laundering, and help insurance companies evaluate and predict risk. Our events enable customers to learn about markets, source products and complete transactions. In short, we enable our customers to make better decisions, get better results and be more productive. We do this by leveraging a deep understanding of our customers to create innovative solutions which combine content and data with analytics and technology in global platforms. RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs approximately 30,000 people of whom almost half are in North America. We operate in four major market segments: Scientific, Technical & Medical; Risk & Business Analytics; Legal; and Exhibitions.
