The Role
Coordinates customer marketing programs, campaigns, events, webinars, communications, and customer-facing content across multiple markets. Manages webinar calendars, speakers, promotions, project plans, timelines, templates, and marketing records. Partners with Client Success and internal stakeholders to identify customer stories and content opportunities, tracks campaign engagement, and uses performance insights to improve future initiatives.
Summary Generated by Built In
Important information before applying:
Location: This position is based on-site in Moscow, Idaho, and requires five days per week in the office. We will consider only candidates who currently live locally or are willing to relocate.
Work Authorization: To respect your time, we cannot provide employment visa sponsorship for this position now or in the future. Before applying, please confirm that you are authorized to work in the United States without current or future employer sponsorship.
Lightcast is seeking an organized, creative, and enthusiastic Customer Marketing Coordinator to support customer marketing across our Education, Public Sector, and Enterprise markets. This role will help plan and deliver engaging customer marketing programs that keep customers informed, connected, and inspired while highlighting the value they receive from Lightcast. The ideal candidate is a strong communicator and project coordinator who enjoys creating meaningful customer experiences and managing multiple projects from planning through execution.
Major Responsibilities
- Coordinate customer marketing programs and campaigns across Education, Public Sector, and Enterprise markets.
- Support the planning and delivery of customer events, webinars, communications, and other engagement initiatives.
- Partner with Client Success and internal teams to identify customer stories, insights, priorities, and content opportunities.
- Create and coordinate customer-facing content, including emails, blogs, newsletters, case studies, webinars, and related materials.
- Manage the customer webinar program, including identifying opportunities, maintaining the webinar calendar, coordinating speakers, and managing timelines.
- Coordinate webinar and campaign promotion, including invitations, email campaigns, reminders, and follow-up communications.
- Maintain project plans, schedules, communications, and records across multiple customer marketing initiatives.
- Develop and maintain customer marketing processes, templates, and best-practice guidance to support consistent and repeatable execution.
- Ensure customer marketing activities are well planned, consistent, and aligned with broader marketing priorities.
- Track customer engagement and campaign performance and use results and insights to help improve future activities.
Education & Experience
- Experience in marketing, communications, events, customer engagement, or a related field.
- Strong written and verbal communication skills with excellent attention to detail.
- Experience creating or coordinating customer-facing content such as emails, blogs, newsletters, webinars, presentations, or similar materials.
- Strong project and time-management skills with the ability to manage multiple campaigns, projects, and deadlines simultaneously.
- Demonstrated ability to collaborate effectively with teams and stakeholders across an organization.
- Creative, proactive, and comfortable taking ownership of projects and deliverables.
- Experience with marketing automation, email marketing, webinar, or project-management tools is preferred but not required.
- Familiarity with customer marketing or Client Success functions is a plus.
Lightcast is a global leader in labor market insights, headquartered in Moscow, ID (US), with offices in the United Kingdom, Europe, and India. We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions, companies, and communities.
Lightcast is proud to be an equal opportunity workplace and does not discriminate on the basis of federally protected statuses. Lightcast has always been, and always will be, committed to diversity of thought and unique perspectives. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.
Skills Required
- Experience in marketing, communications, events, customer engagement, or a related field
- Strong written and verbal communication skills with excellent attention to detail
- Experience creating or coordinating customer-facing content such as emails, blogs, newsletters, webinars, presentations, or similar materials
- Strong project and time-management skills, including managing multiple campaigns, projects, and deadlines simultaneously
- Ability to collaborate effectively with teams and stakeholders across an organization
- Creative, proactive, and comfortable taking ownership of projects and deliverables
- Experience with marketing automation, email marketing, webinar, or project-management tools
- Familiarity with customer marketing or Client Success functions
- Authorized to work in the United States without current or future employer sponsorship
- Willingness to work onsite five days per week in Moscow, Idaho, or currently live locally
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The Company
What We Do
Emsi Burning Glass is now Lightcast. Our name is new, but our dedication to providing the world’s best data-driven talent strategies remains the same. We’re going to continue bringing clarity to the labor market, guiding our customers through a complex and changing world and giving them the competitive advantage they demand. Our mission is to unlock new possibilities in the labor market.
