Mukuru is one of Africa’s leading FinTech companies, connecting people across borders through innovative financial services. With over 40 million transactions processed, we’re on a mission to make money movement and access to financial services safe, affordable, and reliable for everyone.
Our Marketing team plays a vital role in telling that story — creating meaningful connections with customers through creative campaigns, digital engagement, and impactful brand storytelling.
The OpportunityWe’re looking for a Marketing Coordinator who’s ready to dive into a fast-moving, dynamic environment and help bring our brand to life across Africa.
In this role, you’ll work closely with the Brand Manager and regional marketing teams to execute campaigns, coordinate creative production, and ensure our marketing efforts are delivered on time, on budget, and on brand.
If you’re a detail-driven multitasker with a flair for creativity and a passion for purpose-led marketing, this is your chance to make your mark at one of Africa’s most exciting FinTech brands.
What You’ll Do1. Campaign Coordination & ExecutionDocument and manage campaign briefs, outlining objectives, audiences, messaging, and key metrics.
Coordinate with internal teams and external partners to produce engaging digital and traditional marketing assets — from social media content and landing pages to print and event materials.
Monitor campaign performance and collaborate with the team to make real-time optimisations.
Prepare post-campaign reports that highlight insights, results, ROI, and recommendations.
Ensure all marketing collateral and business documents are accurate, up-to-date, and compliant with brand guidelines.
Assist the Brand Manager in the creative process, contributing fresh ideas and supporting execution across channels.
Stay informed about market trends and competitor activity to keep Mukuru’s brand ahead of the curve.
Manage and upload all marketing invoices, ensuring timely and accurate processing.
Keep all artwork, design files, and campaign documents well-organised and accessible.
Support reporting, documentation, and cross-functional communication for the Marketing team.
Ensure 100% on-time campaign delivery, aligned with approved budgets and timelines.
Track live campaign performance (including UTMs, pixels, call centre and agent tracking) and flag issues or variances.
Maintain zero brand compliance issues across all assets and campaigns.
Collaborate with internal partners and vendors to achieve stakeholder satisfaction scores ≥8/10.
Education:
A tertiary qualification in Marketing, Communications, or Business (Essential).
Experience:
Minimum 3 years’ experience in a marketing or administrative role (Essential).
Experience in financial services, telecoms, or fast-paced consumer industries (Desirable).
Knowledge:
Understanding of core marketing principles and campaign workflows.
Familiarity with social media platforms, online advertising, and CRM tools.
Working knowledge of media and communications processes.
Skills:
Excellent verbal and written communication skills.
Strong organisational, administrative, and time management abilities.
Skilled in Microsoft Office Suite and digital marketing tools (social media management, analytics, or CRM platforms).
A keen eye for detail, accuracy, and brand consistency.
Basic data analysis and reporting skills.
A creative doer who loves bringing ideas to life.
A planner and multitasker, comfortable juggling projects and deadlines.
Curious, always learning and staying up to date with the latest marketing trends.
A team player who collaborates, communicates, and delivers.
Passionate about purpose-driven marketing that makes a real difference.
I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!
Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.
If you do not receive any response after two weeks, please consider your application unsuccessful.
NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS
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What We Do
Mukuru is one of the largest money transfer providers in Africa and a leading Next Gen Financial Services Platform that offers affordable and reliable financial services to the emerging consumer. The foundation of our business was built by providing the continent’s migrant diaspora with safe, convenient international money transfers. From this base we have grown a wide range of products and services that take their cue from our customers’ needs and aspirations for greater financial security and a better life. To this end, we continue to build a highly robust and resilient physical and digital financial payments infrastructure across Africa that unlocks new value-added services for our loyal customers. This includes cash transfers, Mukuru Funeral Cover, and the Mukuru Card. As a fintech provider, Mukuru has underpinned its successful customer engagement strategy with the ability to ‘speak the language’ of its users and gain a grassroots understanding of the unique pain points that customers face in each market. Our engagement platforms include WhatsApp, free USSD, the Mukuru App, and the website. Customers are always able to speak to Mukuru about any challenges or difficulties with the platform, whether it’s a Mukuru agent in a physical booth, at a branch, over the telephone, or via a virtual live chat function in a language of the customer’s choosing, and often in their mother tongue. Take a walk through our Contact Centre at any time, and you’ll hear conversations in 15 languages – our very own united nations of Africa and Asia.
