Marketing Business Planning & Operations Specialist

The Marketing Business Planning & Operations Specialist serves as a central coordinator and operational partner for the North America Brand Marketing organization. This role is responsible for bringing together information, plans, priorities, and operational activities across the function to create visibility, consistency, and alignment for leadership. 

Working closely with Brand Marketing leaders, Finance, HR, and cross-functional partners, the specialist will consolidate inputs, maintain planning processes, coordinate organizational activities, and support execution of key initiatives.  

This individual will play a key role in supporting the operational side of the business—from planning cycles, reporting, and budget tracking to employee engagement activities, organizational communications, team events, and workplace coordination. Success in this role requires exceptional organization, attention to detail, strong communication skills, and the ability to manage a broad range of responsibilities in a fast-paced environment. 

Key Responsibilities include but not limited to: 

• Maintain a centralized view of marketing initiatives, priorities, key milestones, and organizational activities across the North America Brand Marketing function
• Gather, organize, and synthesize information from multiple stakeholders into clear reports, presentations, dashboards, and leadership updates
• Coordinate planning processes, business reviews, leadership meetings, and other operating rhythms by managing timelines, inputs, materials, and follow-up actions
• Maintain integrated calendars, trackers, and planning tools to ensure visibility, alignment, and execution across teams
• Consolidate and track key business metrics, including market share, AOI, net revenue, and other performance indicators, providing leadership with clear and timely reporting
• Support budget planning and tracking by coordinating inputs, maintaining spend visibility, and assisting with reporting and resource management activities
• Partner with HR and Marketing leadership to execute employee engagement initiatives, team events, town halls, onboarding activities, recognition programs, and other organizational effectiveness efforts
• Coordinate workplace and team operations, including space planning, seating arrangements, organizational moves, and partnership with Facilities and other support functions
• Serve as a key liaison across Marketing, Finance, HR, Facilities, Communications, and other cross-functional partners to ensure effective coordination and information flow
• Provide operational support for special projects, organizational priorities, and ad hoc business needs as they arise

Basic Qualifications:

• Bachelor’s degree in Business, Marketing, Communications, Finance, Human Resources, or a related field
• 8+ years of experience in business operations, marketing operations, program coordination, project management, administrative business support, HR operations, or a related field
• Experience coordinating cross-functional projects, business processes, or organizational initiatives 
• Experience supporting budget tracking, reporting, planning, or business operations activities
• Strong organizational and project management skills with the ability to manage multiple priorities simultaneously
• Excellent written and verbal communication skills
• Strong attention to detail and ability to synthesize information into clear, concise summaries and presentations
• Proficiency with Microsoft Office applications, particularly Excel and PowerPoint

Preferred Qualifications:

• Experience supporting a marketing, brand, communications, creative, or commercial organization
• Experience working in a matrixed environment with multiple stakeholders and competing priorities
• Experience coordinating planning cycles, business reviews, leadership meetings, or governance processes
• Familiarity with budget forecasting, resource planning, financial reporting, or related business operations processes
• Experience partnering with HR on employee engagement, organizational effectiveness, culture initiatives, or team events
• Experience preparing executive-level presentations, reports, and communications
• Demonstrated ability to operate independently, anticipate needs, and execute with minimal direction
• Strong relationship-building skills and a collaborative, service-oriented mindset