Marketing Automation Support Specialist

Company:MMC Corporate

Description:

Joining us as a Marketing Automation Support Specialist provides you with a platform for a lasting career that provides endless training, professional qualifications funded by the business and a substantial benefits package accompanied by a very competitive base salary with excellent bonus earning potential.

We will count on you to:

• We are seeking a highly motivated and detail-oriented individual to join our marketing team as a Marketing Automation Support Specialist.

• In this role, you will be responsible for supporting the execution and optimization of marketing automation using MS365 Dynamics Marketing.

• You will be responsible for developing and managing new user on-boarding as well as maintaining continued support, communications, process documentation and training.

• You will also work closely with the Demand Generation Team to ensure the successful delivery of targeted and personalized email communications to our customers and prospects.

• Develop and manage innovative marketing user onboarding as well as maintaining continued support, communications, and training for existing users.

• Participate in roll out of new functionality and systems (as needed) including partnering with various groups to gather technical requirements, end-user training and communications and continued administration of the system.

• Develop and manage on-going business process documentation including managing knowledge portal

• Assist core system users designing complex marketing automation & reporting solutions for critical initiatives

• Oversee project management and task schedule for technical enhancements on cross-functional implementation teams

What you need to have:

• 3-5 years of experience in managing marketing automation system(s) (MS365 Dynamics is preferred, Marketo/Pardot experience is also desirable).

• Experience developing business requirements and process documentation

• Strong familiarity with CRM (Client Relationship Management) systems (MS365 is preferred, Salesforce is also desirable).

• Knowledge of GDPR (General Data Protection Regulation) and CAN-SPAM regulations is a plus.

• An analytical mindset with the ability to analyze and interpret email campaign performance metrics.

• Solid written and verbal communication skills with ability to communicate/translate complex concepts to non-technical audience.

• Strong customer service orientation and relationship building skills – can build credibility with all stakeholders as reliable, accurate, and resourceful conduit to ensure accurate and timely execution of information.

• Exceptional project management skills. Ability to manage projects and multi-task in a fast-paced, deadline-driven environment

• Experience with IT (Information Technology) development processes related to CRM/ marketing applications. Extensive experience using and managing event management, marketing automation and CRM systems

• Familiarity with basic HTML/CSS/JS

• Demonstrated understanding/experiencing of organizational processes related to system operations and integration

• Proficiency with Microsoft Office Suite; especially PowerPoint and Excel: Filtering, VLOOKUP's, Pivot Tables, etc.

What makes you stand out:

• A pro at multitasking and managing multiple communication channels with flair.

• A highly proactive, progressive, and analytical mindset and have outstanding written, oral, and organizational abilities.

• Demonstratable experience in B2B digital marketing and proven success stories using a marketing automation platform (e.g. D365 Customer Insights, Abode Marketo Engage, Salesforce Marketing Cloud)

• Proven hands-on experience in driving marketing automation strategy, roadmap, and best practices.

• Experience in a fast-paced B2B technology marketing environment, with a deep understanding of digital marketing strategies.

Why join our team:

• Be part of a supportive and inclusive environment where you can bring your whole self to work.

• You’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action.

• We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.

• Hybrid working that works around you (currently three days at the office and two from home)

• Competitive base salary with excellent bonus earning potential.

Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X.Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.