Chewy is seeking a highly motivated, data driven, and strategic Marketing Analytics Manager to join our Marketing Science team in Boston, MA and support the optimization and analysis of marketing channels to deliver against new customer growth and retention objectives. This role will be expected to go deep into utilizing marketing and customer data to make recommendations, analyze channel/campaign effectiveness and provide insights through regular reporting to help marketing teams optimize and maximize ad performance across the business.
The ideal candidate is customer focused, organized, detail-oriented, analytical, and thrives in a fast-paced environment with adaptability to change. This role sits within our Marketing Science Organization on the Marketing Analytics team which works collaboratively across marketing and product teams and is dedicated to bringing data-driven problem solving and decision-making to every aspect of Chewy's marketing operations.
What You'll Do:
- Develop analytic frameworks to measure the impact of our various marketing programs across various channels and teams
- Generate customer focused insights and recommendations that will ensure we best engage with potential and existing Chewy customers through our marketing efforts.
- Provide deep dive analysis on key projects including but not limited to site metrics, customer metrics and business performance.
- Identify opportunities to enhance customer experience and remove friction points through analysis of customer engagement.
- Partner in the development of a learning agenda and test plans to further improve the performance of our marketing programs.
- Partner with the rest of the Marketing Science team on advanced analytics/model development needs.
- Develop reporting to provide consistency across programs and teams.
What you'll need:
- Minimum 2-4 years of experience in marketing/customer analytics.
- Bachelor's degree in statistics, economics, mathematics, marketing, or related field. Mastyers a plus.
- Hands-on analytical background with proficiency in SQL and working with large data sets. Python or other coding languages is a plus.
- Demonstrated knowledge of marketing ecosystems and customer data with the ability to interpret and identify insights.
- Strong communication skills with ability to clearly articulate information that influences data-driven business decisions.
- Ability to operate independently and efficiently to manage multiple projects and deadlines simultaneously and successfully, without sacrificing attention to detail.
- A natural curiosity around consumer behavior and business impact.
- Experience with Tableau or other data visualization tools is a plus.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
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What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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