Join the Telenet Data Tribe
We are moving towards an increasingly data-driven world, with boundless possibilities. At Telenet, Data & AI are recognized as the fuel & engine under the hood that can improve everything in our business. The Data Acceleration Tribe - the centralized data & AI team in Telenet’s agile at-scale organization – is responsible for creating data products that turn data into a competitive advantage: every interaction with our customer is hyperpersonalized, every important customer experience is made smarter by AI and every key decision we make is informed by data.
Within the Data Acceleration tribe, the AI team is responsible for co-creating transformative AI products together with the business through intelligence building and experimentation. Creating value proof-points and sustainable solutions are at the core of our DNA. We cover the full scope of Telenet: hyperpersonalized marketing campaigns, customer experience transformation, smart network roll-out and maintenance, smart in-home connectivity, … We are a multi-disciplinary team (+/- 30 members) consisting of data strategists, data scientists, MLOPS engineers, CRM experts and data analysts.
The Commercial & Service AI team specifically focuses on collaborating with both our marketing and customer operations teams to improve their business value by becoming more efficient and effective through AI. The data strategists and data scientists in the team build AI solutions that range from propensity, uplift and CLV models used in automated campaigning to segmentations for better insights and even global optimization algorithms to streamline our call centers.
Your Key Roles & Responsibilities
- Ideate: You bring thought leadership on Artificial Intelligence, specifically in a commercial context, and can define new opportunities in existing and new AI products
- Define: You are accountable for the definition, development, maintenance and SLAs of AI products that help solve a specific business need
- Plan: You shape and negotiate (with business stakeholders) a clear roadmap for the AI products within your scope
- Execute: You steer and challenge multi-disciplinary analytics teams to build these data products and communicate about the results to stakeholders and senior management
- Coach: Together with other PO’s, you coach our data specialists to bring them to the next level (personal growth is key in our data organization)
Your profile
You have strong data, business and leadership skills:
- Strategic thinking has no secrets for you
- A sharp understanding of how data and AI solutions can be used to drive the business, specifically in a personalized marketing context
- Strong storyteller skills and the ability to deliver a message with impact to senior leadership
- Excellent negotiating and influencing skills to deal with conflicting priorities and ambiguity.
- Ability to lead and coach multiple small teams of data experts
- A background in management consulting is a plus, with valued skillset incl. business cases, project management, stakeholder management and presentation skills (pyramid principle)
- You have a can-do mentality, an agile mindset and experience with dealing with change in an organization.
- You speak English and Dutch fluently.
- You have a Master or equal by experience, and at least 5-10 years of relevant experience (data strategy, AI, management consulting and/or personalized marketing).
Our offer to you
At Telenet group, you get more than just an attractive gross salary. We strongly believe in results and ownership: we give trust but also expect commitment and impact. What you achieve truly matters.
In addition to a thirteenth-month salary and holiday pay, you can count on an extensive package of extra benefits that supports you in your daily life as well as at work.
An overview of our benefits:
- Mobility budget: compose your own mobility plan, you can opt for a company car or alternative mobility solutions
- Meal vouchers and eco vouchers
- Mobile phone, mobile subscription, laptop, and employee discounts
- Collective bonus and individual bonus (aligned with your performance)
- Hospitalization insurance (including an ambulatory plan) and group insurance
- 20 days of paid leave and 12 compensatory days off
We value your ongoing development, investing in growth via our internal learning platform, coaching, and on-the-job training. You will have opportunities to keep learning and further strengthen yourself in your role.
We also prefer working closely together. We believe strong teams form by frequent interactions and quick transitions. To facilitate a smooth onboarding and rapid integration for new employees, we expect you to be present in the office at least three days a week during the first six months. On other days, you can work remotely from home.
What happens after you apply?
Do you see a match with our position? Then we look forward to receiving your application. We always get back to you. When there’s a match, we will reach out to you to get acquainted and explain the next steps in our selection process.
Skills Required
- Master degree or equivalent experience
- At least 5-10 years relevant experience in data strategy, AI, management consulting and/or personalized marketing
- Fluent in English and Dutch
- Strong understanding of how data and AI solutions drive personalized marketing
- Strategic thinking and ability to define new AI product opportunities
- Stakeholder management, negotiation and influencing skills
- Strong storytelling and presentation skills for senior leadership
- Ability to lead and coach multiple small teams of data experts
- Agile mindset and experience managing change in organizations
- Background in management consulting (business cases, project management) - plus
What We Do
As a provider of media, telecommunications and entertainment services in Belgium, Telenet is always looking for the ideal experience in the digital world for all of its residential and business customers. We offer seamless connectivity, inspiring entertainment and superior business solutions. And in everything we do, we try to ‘wow’ our customers. Our goal is simple: making work and life easier and happier. We commercialize our products and services through 3 main brands. ➡️ With Telenet, we want to enable and inspire our customers to get the most out of their digital lives. Through our innovative products and our qualitative customer services, we want to respond to our customers’ expectations, offering them the best possible experience in the digital world. ➡️ With Telenet Business we serve the business market with connectivity, hosting and security solutions. ➡️ With BASE, we continuously challenge the mobile market by launching products and services that ensure the customer always wins. With BASE we try to facilitate the life of our customers via mobile technology. BASE is also a perfect partner for professionals. At Telenet we strive for sustainable growth 📈, with a good balance between operational excellence and social responsibility, taking into account the social, economic and environmental aspects of our business operations. Together with our employees and our partners, we want to make a positive contribution to the Belgian digital economy and build a digital society that is accessible to all. Together, we are ready for tomorrow! You have a question or a remark? - Contact us: bit.ly/3LHWhFV - Messenger: m.me/telenet Privacy rules? 👉 bit.ly/42Bz3Y4
