Market Associate

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!

What We Do…

We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.

We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.

And today, we’re the world’s leading open hotel commerce platform, supporting 47,000 hotels in 150 countries - with over 125 million reservations processed by SiteMinder’s technology every year.

About the Market Associate role...

The Market Associate is responsible for selling SiteMinder’s products to customers and completing business development activities in an effort to acquire new customers.

What you’ll do…

• Source opportunities and canvass potential clients via cold calling and respond to all incoming product inquiries, referrals and leads in a timely and effective manner

• Maintain regular contact with prospective clients and new accounts

• Achieve sales KPIs and targets, finalising all sales in a timely manner

• Prepare accurate quotes and develop and present proposals to clients in a professional and confident manner.

• Negotiate contracts as required, maintaining a balance between optimal service and value for the client and SiteMinder's profit margins

• Maintain accurate records of your business development activities on SiteMinder's CRM system

• Manage the accounts of new clients to maintain satisfaction until they are passed on to a dedicated Onboarding Success Team or a dedicated Account Manager

• Provide client feedback on products to the Product Team so that products can be reviewed in line with the feedback

• Coordinate and arrange client events, meetings and demos

• Create and maintain client databases and mail lists

• Continue learning about yourself and adding to your skill bank with our career growth, development and progression plans

What you have…

• You will be confident, personable and eager to successfully hit your sales goals

• Eager to learn and takes on feedback constructively

• Have a basic understanding of how to achieve sales targets and manage business development activities

• Ability to work autonomously from home

• Fluent verbal and written communication skills in Indonesian

• Fluent verbal and written communication in English as it is necessary for communication with managers and colleagues

• An aptitude and eagerness to learn our sales process and products

• Experience using a CRM system is highly preferred but not essential

Our Perks & Benefits…

- Hybrid working model (in-office & from home)

- Mental health and well-being initiatives

- Paid birthday, study and volunteering leave every year

- Sponsored social clubs, team events, and celebrations

- Employee Resource Groups (ERG) to help you connect and get involved

- Investment in your personal growth offering training for your advancement

Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.

When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.