The Role
Manage project lifecycle and documentation to ensure on-time, error-free installations and high customer satisfaction. Serve as first point of contact for measures, projects, warranties, and scheduling. Run reporting and forecasting, process warranty claims and chargebacks, assist inventory counts, provide i360/CRM expertise and training, and participate in process improvement and project management initiatives.
Summary Generated by Built In
This is a remote role.
Market Administrator Position Overview
The Market Administrator is responsible for driving customer satisfaction through supporting installation excellence, process-related efficiencies, and outstanding communications. This position protects and advances our brand by helping to ensure we provide a 5-star experience through facilitating the on-time and error-free installation of our products and timely, responsive communication with our customers. The Market Administrator will provide oversight of each stage of the project life cycle and timeliness and accuracy of all project documentation.
Essential Job Functions:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Serving the needs of homeowners since 1989, Improveit! Home Remodeling is a leading replacement contracting company headquartered in Columbus Ohio. Markets served include Columbus, Dayton, Cincinnati, Louisville, Lexington, Southern Indiana, and Nashville plus surrounding areas. We specialize in replacement windows, bathroom remodeling and kitchen transformations. BBB-Accredited and 24-time Consumers’ Choice Awards Winners, we’ve completed over 60,000 jobs with about one in four of those being for a repeat customer.
We foster a culture focused on winning and our passion is deeply rooted in continuous improvement. We seek leaders who are interested in developing leaders. For us, “Improveit” is more than a name – it’s an attitude that governs all that we do for our staff, our customers, and our communities.
We value curiosity, passion, continuous improvement, and the relentless pursuit of excellence. If working for an organization that is driven to be the best and understands that it takes a stellar mix of people, processes, and technology to be a leader, this could be the home for you. If the idea of helping our organization grow in our Customer Service Excellence and helping an incredible Company reach even greater heights sounds like music to your ears, we invite you to apply today.
Market Administrator Position Overview
The Market Administrator is responsible for driving customer satisfaction through supporting installation excellence, process-related efficiencies, and outstanding communications. This position protects and advances our brand by helping to ensure we provide a 5-star experience through facilitating the on-time and error-free installation of our products and timely, responsive communication with our customers. The Market Administrator will provide oversight of each stage of the project life cycle and timeliness and accuracy of all project documentation.
Essential Job Functions:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- Create and run reports for projects and incomplete work, forecasting and inventory that will ensure the market meets company goals and objectives.
- Act as the first point of contact for market customers regarding measures, projects and warranty issues and surveys.
- Ensure all Warranty requests are handled in a thorough and timely manner to the customer’s satisfaction and Departmental SOPs, including managing warranty projects in i360 per appropriate SOP(s).
- Determine if service requests are under warranty coverage and if job is less than or greater than one year for appropriate SOP. Review services less than one year to assess if service qualifies for a crew chargeback. Submit all Installer chargebacks for labor warranty and maintenance fund reconciliation.
- Process payments on chargeable services.
- Schedule Project Measures and Warranty Services.
- Manage project workflow and documentation by utilizing reports to ensure Project accuracy, timeliness and follow up.
- Assist Warehouse Manager to provide accurate inventory counts and reporting.
- Provide Market administrative support.
- Act as the market expert in I360 and provide training and support to the Install Team.
- Participate in Project Management teams to create improved processes and market efficiency.
- 2+ years prior experience in customer service in home improvement, replacement contracting, home services or related industries.
- High School Diploma or equivalent
- Strong written and verbal communication skills
- Ability to work autonomously.
- Ability to problem solve and collaborate with others to reach resolutions.
- Attention to detail.
- Accurately type 40+ words per minute
- Proficient using Microsoft Office and Online Systems/CRMs (i.e., Salesforce.com
- Highly Competitive Compensation
- Medical and Dental Insurance Options
- 401k Retirement Saving Plan
- Personal Days
- Upbeat, Positive Work Environment
- Career Advancement Options
- Contests and Fun Culture Initiatives
- Brand New Office
- Entrepreneurial Growth-Oriented Workplace
- Advanced Technology Tools
- Focus on Work-Life Balance
- Strong Commitment to Marketing Excellence Across Organization
- Stability of a 37-yr old Company with the fuel of a rocket ship!
Serving the needs of homeowners since 1989, Improveit! Home Remodeling is a leading replacement contracting company headquartered in Columbus Ohio. Markets served include Columbus, Dayton, Cincinnati, Louisville, Lexington, Southern Indiana, and Nashville plus surrounding areas. We specialize in replacement windows, bathroom remodeling and kitchen transformations. BBB-Accredited and 24-time Consumers’ Choice Awards Winners, we’ve completed over 60,000 jobs with about one in four of those being for a repeat customer.
We foster a culture focused on winning and our passion is deeply rooted in continuous improvement. We seek leaders who are interested in developing leaders. For us, “Improveit” is more than a name – it’s an attitude that governs all that we do for our staff, our customers, and our communities.
We value curiosity, passion, continuous improvement, and the relentless pursuit of excellence. If working for an organization that is driven to be the best and understands that it takes a stellar mix of people, processes, and technology to be a leader, this could be the home for you. If the idea of helping our organization grow in our Customer Service Excellence and helping an incredible Company reach even greater heights sounds like music to your ears, we invite you to apply today.
Skills Required
- 2+ years customer service experience in home improvement, replacement contracting, home services, or related industries
- High School Diploma or equivalent
- Strong written and verbal communication skills
- Ability to work autonomously
- Ability to problem solve and collaborate to reach resolutions
- Attention to detail
- Accurately type 40+ words per minute
- Proficient using Microsoft Office and online systems/CRMs (e.g., Salesforce.com)
- Experience with or ability to learn i360 for warranty and project management
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The Company
What We Do
Founded in 1989, Improveit Home Remodeling specializes in home remodeling products and services, including replacement windows and bathroom remodeling. Their mission is to make continuous improvements in their customers' lives.
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