- Provide day-to-day operational support across trade matching, settlements, post-settlement activities, and cash management processes.
- Investigate and resolve trade and cash-related queries raised by Portfolio Managers, Traders, Brokers, Custodians, and internal stakeholders.
- Monitor and proactively manage operational, settlement, and reputational risks while ensuring adherence to established controls and procedures.
- Support process improvements, automation initiatives, and root cause analysis to drive operational efficiency and service excellence.
- Develop and maintain strong working relationships with onshore and offshore partners, while supporting cross-skilling and knowledge-sharing initiatives.
- Bachelor's degree in Business Administration, Finance, Accounting, Economics, or a related business discipline.
- Minimum of 3 years of experience in Trade Support, Middle Office, Investment Operations, Fund Accounting, or related financial services functions.
- Strong understanding of investment operations, securities instruments, trade lifecycle processes, settlements, and cash management.
- Excellent analytical, problem-solving, and communication skills.
- Amenable to a hybrid work arrangement and fixed night shift schedule based on business requirements.
- Experience working within global financial institutions, asset management firms, shared services, or investment operations environments.
- Knowledge of Bloomberg and other market data or pricing platforms.
- Experience with CTM, ALERT, APEX, SCD, Custodian Portals, or similar investment operations platforms.
- Working knowledge of reconciliation, settlements, pricing, data management, transactions, and transfer processes.
- Proven ability to manage competing priorities, navigate ambiguity, and collaborate effectively with diverse stakeholders across multiple regions.
When you join our team:
- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].
Working Arrangement
Skills Required
- Bachelor's degree in Business Administration, Finance, Accounting, Economics, or a related business discipline
- Minimum 3 years of experience in Trade Support, Middle Office, Investment Operations, Fund Accounting, or related financial services functions
- Strong understanding of investment operations, securities instruments, trade lifecycle processes, settlements, and cash management
- Excellent analytical, problem-solving, and communication skills
- Ability to work a hybrid arrangement and fixed night shift schedule
- Experience within global financial institutions, asset management firms, shared services, or investment operations environments
- Knowledge of Bloomberg and other market data or pricing platforms
- Experience with CTM, ALERT, APEX, SCD, custodian portals, or similar investment operations platforms
- Working knowledge of reconciliation, settlements, pricing, data management, transactions, and transfer processes
- Ability to manage competing priorities, navigate ambiguity, and collaborate across multiple regions
Manulife Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Manulife and has not been reviewed or approved by Manulife.
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Healthcare Strength — Healthcare coverage is portrayed as comprehensive, spanning medical, dental, prescription drugs, vision, critical illness, and short- and long-term disability. Mental-health support is emphasized via EAP-style services and high annual coverage limits in some regions, alongside wellness programs and navigation tools.
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Retirement Support — Retirement offerings are positioned as a meaningful part of total rewards, including group RRSP/defined contribution pension options and employer matching in some cases. Ownership-related programs such as share purchase/stock options are also described as available for eligible employees.
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Flexible Benefits — Benefits are described as robust and flexible, with customizable packages and spending-account style options in some plans. Digital tools (mobile app/claims) and reward-linked wellness programs are framed as making benefits easier to use and more engaging.
Manulife Insights
What We Do
Manulife is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We have more than 40,000 employees, over 116,000 agents serving ~34 million customers worldwide, and over $1.3 trillion in assets under management and administration. Visit www.Manulife.com to find out more. For Manulife terms of use, please visit http://bit.ly/SM_Terms
