What you will do
Within Johnson Controls’ Data Center Solutions group, you will be responsible for driving the execution of quality goals and objectives by proactively driving actions to meet internal and external customer expectations for quality. You will work cross-functionally to identify causes of potential product/ process failures and drive corrective and preventative actions internally and/ or with suppliers and customers as needed.
Using sound audit techniques and statistical tools, you will identify high-leverage continuous improvement projects to elevate the organization’s quality delivery to our customers.
Take some time to learn about us and apply today! Help us drive customer wins and be a part of a team that believes that through teamwork, leadership, and collaboration - anything is possible.
How you will do it
External Quality Performance - Customer Focus:
Monitor and analyze assigned Customer KPIs, including, but not limited, commissioning, Incomplete Work Orders (IWOs) and warranty processes to define the top offenders.
Work with cross-functional teams to investigate the KPI’s top offenders, guiding and assisting the team during the Problem-Solving process to ensure the true root cause is found.
Follow up the progress of the open Problem-Solving projects in the assigned product lines until proper closure.
Guide and assist the operations and quality control teams to implement robust containment activities for the assigned product lines when receiving customer quality complaints.
Be the company’s representative before our customers to report on the status of the open actions/projects for the assigned product lines.
Update the dashboards (electronic and physical) and report out files for the assigned product lines with the appropriate frequency to ensure the latest information is displayed.
Internal Quality Performance – Internal Processes Focus:
Monitor and analyze assigned product lines KPI’s, including, but not limited to: Defects Per Unit (DPU), First Pass Yield (FPY), Non-Conformance Material Report (NCR), to define the top offenders.
Work with cross-functional teams to investigate the assigned product lines KPI’s top offenders, guiding and assisting the team during the Problem-Solving process to ensure the true root cause is found.
Follow up the progress of the internal KPI’s open Problem-Solving projects in the assigned product lines until proper closure.
Guide and assist the operations and quality control teams to implement robust containment activities for the assigned product lines when internal issues arise.
Update the internal KPI’s dashboards (electronic and physical) and report out files for the assigned product lines with the appropriate frequency to ensure the latest information is displayed.
Quality Processes Leadership:
Be an advocate for Quality, applying and promoting the Quality Management System (QMS) by analyzing product specifications and manufacturing processes/procedures to determine best practices to meet or exceed customer requirements/expectations, our QMS and ISO standards.
Perform Internal Process and Product Assessments.
Provide quality support to cross-functional New Product Introduction (NPI) team projects to implement the use of Process Failure Mode and Effects Analysis (PFMEA), Control Plans (CP), and Operator Description Sheets (ODS).
Collaborate with cross-functional teams and use statistical tools (SPC, DOE, etc.) to support the Continuous Improvement activities as well as the root cause investigation process.
Be the non-biased person to help the team define issue ownership when issues arise in the shop floor or when reported by our customers.
Take ownership of Quality KPI’s by closely following open actions and ensuring cross-functional team working meetings are taking place and are being effective to address the assigned product line top offenders.
What we look for
Required:
Bachelor’s Degree in Mechanical Engineering, Electrical Engineering, or another technical field
Minimum 3-5 years’ experience in a quality engineering role – ideally in a manufacturing environment
Proven track record using structured problem-solving methodologies to resolve manufacturing and systemic issues.
Knowledge of quality management systems, including ISO 9001
Strong organizational and project management skills, with the ability to prioritize and manage multiple tasks simultaneously.
Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint
Effectively operate in cross-functional teams.
Ability to communicate with multiple cultures/regions.
Candidates must exhibit a high-level of self-motivation, ownership, sense of urgency and comfortable making recommendations across broad teams.
Open to occasional business travel (domestic and international).
Proven track record of driving continuous quality improvement in a manufacturing environment.
Strong communication skills with demonstrated ability to construct and present information to a wide range of audiences internally and externally.
To be comfortable in demanding accountability from peers when needed, be open to receive constructive feedback and react to get better.
Preferred:
ASQ Certified CQE.
Certified in structured problem-solving methodologies such as Six Sigma, Red X/Shainin, Kepner-Tregoe, etc.
Minitab or equivalent statistical analysis software (current version) experience.
Previous experience as internal auditor.
HIRING SALARY RANGE: $68,000-$93,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
Skills Required
- Bachelor's Degree in Mechanical Engineering, Electrical Engineering, or another technical field
- Minimum 3-5 years' experience in a quality engineering role - ideally in a manufacturing environment
- Proven track record using structured problem-solving methodologies to resolve manufacturing and systemic issues
- Knowledge of quality management systems, including ISO 9001
- Strong organizational and project management skills
- Proficiency in Microsoft Office applications
- Ability to communicate with multiple cultures/regions
- Open to occasional business travel (domestic and international)
- Proven track record of driving continuous quality improvement in a manufacturing environment
- Strong communication skills with demonstrated ability to construct and present information
- ASQ Certified CQE
- Certified in structured problem-solving methodologies such as Six Sigma
- Minitab or equivalent statistical analysis software experience
- Previous experience as internal auditor
Johnson Controls Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Johnson Controls and has not been reviewed or approved by Johnson Controls.
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Retirement Support — Retirement support is positioned as a meaningful part of the package through employer 401(k) matching, repeatedly framed as a strong pillar of the overall rewards mix. The matching contribution is described with specific match levels in multiple places, reinforcing perceived value for long-term saving.
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Leave & Time Off Breadth — Time off is presented as comparatively robust, with multiple paid holiday categories, vacation time, and sick time described as generous or “amazing” in places. Paid time off breadth appears to be a consistent contributor to total rewards attractiveness beyond base pay.
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Flexible Benefits — Benefits are described as broad and customizable, spanning standard medical/dental/vision plus optional add-ons like pet insurance, identity protection, and legal support. Tuition reimbursement is repeatedly highlighted as a high-value option supporting professional development.
Johnson Controls Insights
What We Do
At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers and manufacturing. With a global team of 100,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission. Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco®, York®, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul® and Grinnell®.
