The Role
Lead regional strategy, P&L, and operational performance for the West region. Drive growth, customer satisfaction, compliance, and leadership development across regional teams while collaborating with matrixed stakeholders and traveling to support client relationships.
Summary Generated by Built In
Key Responsibilities
- Develop and execute business strategies aligned with short- and long-term objectives.
- Provide strategic guidance to executive leadership regarding market dynamics and future growth opportunities.
- Develop and implement business plans that support profitable growth and operational excellence.
- Ensure compliance with company policies, standards, and legal requirements.
- Build and maintain trusted relationships with clients, stakeholders, and regulatory authorities.
- Lead, mentor, and develop senior leaders and regional teams.
- Drive regional growth, profitability, customer satisfaction, and operational performance.
- Maintain full P&L responsibility, including budgeting, forecasting, and revenue attainment.
- Monitor KPIs, customer feedback, and operational metrics to support data-driven decision making.
- Collaborate across matrixed teams to achieve organizational objectives.
- Drive employee engagement, leadership development, and a culture of accountability.
- Travel throughout the region to strengthen client relationships and support business objectives.
Qualifications
- Bachelor’s degree in a related field; Master’s degree preferred.
- Minimum 10 years of progressive leadership experience within an MSP or related technology services environment.
- Minimum 7 years of people leadership experience, including leadership of leaders.
- Strong business acumen with proven strategic planning and operational leadership capabilities.
- Demonstrated experience leading customer-facing service delivery organizations.
- Exceptional relationship-building, communication, and change management skills.
- Process improvement and performance optimization experience; Six Sigma certification is a plus.
- Executive presence with a proven ability to influence and lead at all organizational levels.
Working Conditions
- Ability to work independently with moderate supervision.
- Ability to travel regularly and work outside normal business hours when necessary.
- Ability to manage multiple priorities and competing demands.
- Ability to operate standard office technology and equipment
Love Your Job, Share Your Technology Passion, Create Your Future Here!
Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Bachelor's degree in a related field
- Minimum 10 years of progressive leadership experience within an MSP or related technology services environment
- Minimum 7 years of people leadership experience, including leadership of leaders
- Full P&L responsibility experience including budgeting, forecasting, and revenue attainment
- Demonstrated experience leading customer-facing service delivery organizations
- Strong business acumen, strategic planning, and operational leadership capabilities
- Exceptional relationship-building, communication, and change management skills
- Process improvement and performance optimization experience
- Six Sigma certification
- Master's degree
- Ability to travel regularly and work outside normal business hours when necessary
- Executive presence with ability to influence at all organizational levels
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The Company
What We Do
Founded in 1995, ECI is the market leader in end-to-end technology solutions for the financial industry. We enable 1000+ forward-thinking organizations around the world to reach new performance levels through innovative technology solutions that drive business transformation. ECI uniquely understands the high touch needs of organizations in the financial space and our experience servicing these global leaders gives ECI the edge as your trusted technology partner. With offices across the United States, Europe, and Asia, we provide localized, personalized service on a global scale. ECI employs more than 900 professionals around the world, and we have a proven track record of employing the best employees which is important when building out teams to support clients.
